What is a Video Contact Center?

Video contact center adds an additional channel to the customer experience strategy. We´re witnessing, almost…

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Video Contact Center – Humanizing Interactions Through Video Calls

Remote work,  online training, distance learning ... The crisis caused by the Coronavirus pandemic has…

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Letter to Our Customers And Partners

Dear friends, We’ve been using the term VUCA (Volatile, Uncertain, Complex and Ambiguous) here and…

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Letter to Altituders

Dear Altituders “Hope this letter finds you well…” is a very polite way to start…

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What Are Remote Contact Center Agents?

Remote contact center agents, agents working from home, at-home agents: there is an array of…

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Emergency situations? Contact center technology comes to the rescue!

COVID 19, Coronavirus… How many times a day do we listen to thees words? It’s…

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What Are the Benefits of Customer Self-service?

88% of consumers expect a brand or organization to offer an online customer self-service support…

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The Cloud Is the Future Of Software Delivery

This article was originally published in readwrite. Author: Miguel Vital On-premises software installation is taking…

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7 key reasons technology makes debt collection faster and easier

Cash flow is the heartbeat of all companies. A poor cash flow takes a toll…

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Customer Service Trends 2020

2020 is bound to be a very exciting year for the customer service industry! According…

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Choosing A Contact Center Chatbot? Pick One That’s Efficient, Flexible, And Technology Agnostic

Meeting the ever-growing demands of top-notch service while staying one step ahead of competition are certainly the top priorities of…

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What Is The ROI For Email Interactions?

Find out the ROI for Email interactions Altitude Xperience contact center to be sure that…

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Protect your agents,
take care of your clients. How?

tecnologia do contact center