Altitude delivers worldwide the Altitude uCI (Unified Customer Interaction), a robust, modular, customer interaction management software platform. It handles all interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards.
Altitude unified customer interaction solutions leverage existing technology investments in the contact center, adding value - without disruption - across a wide range of business situations. Altitude uCI contact center solutions are being used by over 300,000 people in 1100 organizations in 80 countries, to manage enterprise functions like customer care, telemarketing, telesales, collections, help desks, surveys, etc for customer-centric companies.
Altitude has a 20-year plus track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Its customer interaction solutions have been included by Gartner in the industry Magic Quadrants since 2004. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.