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About Us

Case Studies

Altitude Software has customers of all sizes, on all industries. Our solutions manage in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc.  Real life case studies include:

Grupo SM

Publishing Group Manages Customer Service Backoffice with Altitude Workflow

Mapfre

Mapfre España Unifies Customer Service in SI24 Contact Center

Europa Group

UK Insurance Services Provider Increases Contact Rates and Conversion

Konecta

Outsourcing Leader Optimizes Debt Collection Campaigns

Linea Madrid 010

Managing the Citizen Contact Center For the City of Madrid with Ferrovial Servicios

Extra

EXTRA Boosts Customer Experience with Altitude Software

Intrum Justitia Iberia

Debt Collection Management Leader in Europe Increases Productivity and Revenues

Folha de São Paulo

Biggest Newspaper in Brazil Improves Customer Service Management

YourVoice

Contact Center Services Pioneer Increases Productivity in Complex Outbound Campaigns with Altitude uCI

Dovetail Services

Revolutionises Email Handling for 400 Magazines’ Subscription Services

Metrus

Subway Social Services Improve Flexibility and Standardize Customer Service

Frontliners

Altitude powers leading contact center services provider in the Kingdom of Saudi Arabia

We Fight Any Claim

Technological Flexibility Brings Competitive Advantage to Claims Management

Iberdrola

Smart Multichannel Customer Interaction Management in Global Utility Company

Intrum Justitia Netherlands

Boosts its credit management activities

avocis

Large Outsourcer Improves Multi-Site Campaign Management

APEC

Achieving High Quality Executive Recruitment Customer Service in France

RP Telebuy

Direct Response TV Marketing Leader in India Supports Business Expansion

Al Harma Village

Planned Community Boosts Customer Satisfaction with New Contact Center

Renaissance Capital Bank

Enabling The Fast Launch of New Banking Services at Ukrainian Bank

PIK Group

Real Estate Developer in Russia Reaches New Customer Service Quality Levels

Arvato-Qualytel

Contact Center Delivers More Productive Campaigns

Raiffeisen Bank

Achieving Higher Agent Productivity in Russian Market Campaigns

Al Jomaih Automotive Company

Largest GM Dealer in Middle East Increases Productivity in Customer Service

NMBS/SNCB - Belgium

Train Service Contact Center Provides More Contact Options, Better Customer Service

Reffekt

Cloud Solution Drives Revenue Growth

Afro Asian Assistance

Major Travel Assistance Provider in the Middle East Excels in Service

Transcom Worldwide

Europe's largest CRM Service Provider Delivers Fast Response to Change

Ventrica

UK Contact Center Services Provider Achieves High Revenue Growth

Banco Popular

Easy Integration Enables Higher Productivity at Spanish Bank

Spanish Red Cross

Enabling the Efficient Management of Public Services

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