Global Provider of Omnichannel Solutions Increases Focus on Growth, Innovation and Customer Value.
Data Leakage Prevention Solution Protects Information Managed in the Contact Center. Data Breaches have increased 29% since 2013, with an average cost of $4 million.
Bolstering commitment to customer service excellence with world-class, Dubai-based Contact Centre
Leading Providers Sponsor Biggest Event in Belgium For Growing Contact Center Industry
Research Finds 37,700 Contact Centers Employing 3,85 Million People in 30 European Countries in 2015. Altitude Sponsors International Customer Contact Benchmark Now in Its 5th Edition.
82% of requests for service in social media end up being solved through other service channels.
How to Align People, Tools and Performance Indicators for Contact Center Campaign Success.
Altitude Enterprise Recording Enables Better Metrics, Customer Insights, and Agent Performance.
Long-standing partnership extended to launch innovative cloud solutions for companies aiming for growth
“CRC de Oro” Award in Spain for Customer Service Front and Back Office Integration with Altitude Workflow at Main Publishing Group.