Altitude and Comways Partner to Deliver New Contact Center Solutions for High Growth Companies in BeneluxLong-standing partnership extended to launch innovative cloud solutions for companies aiming for growth
Brussels, Belgium, 20 October 2016 – Altitude, a global provider of omnichannel solutions to deliver great customer experiences, and Comways, a provider of integrated solutions for contact centers, are announcing today a strengthened partnership in Benelux to focus on providing a new generation of flexible, easy to use, contact center solutions in the cloud.
Altitude’s partnership with Comways has a great track record improving the performance of leading companies in Benelux - such as Sodexo, Intrum Justitia, Euroconsumers and SNCB - through the implementation of customer engagement strategies and advanced Altitude contact center solutions.
Now, both companies are strengthening their partnership in Benelux to focus in delivering a new generation of Altitude Xperience solutions in the cloud, with advanced functionality, high scalability, setup simplicity, and flexible subscription plans to enable accelerated business impact. Companies immediately benefit from using enterprise-class tools and features in a flexible, secure and scalable cloud environment.
Comways guarantees expertise and extensive experience in Altitude solutions
“Comways expertise and extensive experience in implementing Altitude-based customer engagement solutions makes them the right partner for companies aiming for growth and for differentiation by providing a great customer experience in Benelux” states Alfredo Redondo, CEO of Altitude. “Altitude is bringing to the Benelux market complete software solutions for companies that want to operate a contact center with next to no infrastructure, that is simple to set-up, easy to operate, secure and highly-scalable, with competitive and very flexible costs”.
“Altitude and Comways have a great track record of delivering business results with flexible, modular contact center solutions that enable better, more productive, customer interactions” states David Azoulay, Comways Managing Partner. “Companies of all sizes face volatile customers that demand quality, flexibility, and speed. They need solutions that help provide a good customer experience, but they also need to invest carefully, retaining maximum flexibility and the ability to scale to solve new business needs”.
Comways was created in 2007, it has offices in Belgium, France and Netherlands, and it provides contact centers with integrated solutions to optimize their customer’s interactions with the front-office and back-office. Comways is the provider of choice for contact center customers spanning multiple market segments including retail, transportation, finance and government.
Altitude direct presence through 12 offices in four continents and a strong partner network ensure that Altitude costumers leverage existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership. More than 1100 companies in 80 countries around the world use 300.000 licenses of Altitude robust, modular software suite that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards.