Altitude Software Announces the Appointment of Raquel Serradilla as Vice President for Southern EuropeCustomer Interaction Software Solutions Vendor Reinforces Executive Leadership Team to Drive Market Expansion
Lisbon, Portugal, October 14th; 2013 -Altitude Software, a leader in unified customer interaction solutions, today announced it has appointed Raquel Serradilla as Vice President for Southern Europe.
Raquel Serradilla’s mission will be to drive the continued growth of Altitude Software in the Portuguese, Spanish, Italian, Greek and Turkish markets and to support the continued market expansion for the Altitude uCI next generation customer interaction solutions that maximize business results in the contact center.
Raquel Serradilla has extensive business development and international management experience in the IT sector. At Altitude Software, first as Sales Manager, then as General Manager and CEO of Altitude Software in Spain, she succeeded in positioning the company as a market leader in the country. As a Vice President of the AEERC (Spanish Association for the Customer Relationship Experts), regular speaker at events and tutor of the Contact Center Management Master Course at ICEMD-ESIC, she has contributed to the growth and evolution of the Contact Center industry in Spain.
“The balance of customer power has shifted dramatically with technology. Companies and organizations need to adapt swiftly in order to stay on top” said Mrs Serradilla. “We have a great track record in helping companies in Southern Europe respond to critical shifts in customer behavior, while at the same time improving their business. There are great opportunities for the companies that will be able to use technology to address the core issues at the heart of a successful contact center operation”.
Delivering agile, next generation software solutions for customer interaction
"Altitude Software is reinforcing its ability to deliver outstanding business results in contact centers, with agile, next generation software solutions”, stated Mr. Alfredo Redondo, Altitude Software CEO “I am confident in Raquel’s ability to lead our business in Southern Europe. Her extensive experience in the industry and proven history of success in the european markets will drive Altitude in its aggressive market expansion plans in a very dynamic industry".
Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all channels throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.