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Altitude Software Delivers Intelligent Customer Engagement

Customer Engagement Altitude uCI 8 Enables Companies to Apply Business Intelligence in Real Time in Outbound Services Contact Center Services Pioneer Increases Productivity in Complex Outbound Campaigns

Altitude uCI 8 helps contact centers manage and apply business intelligence “on the fly” in outbound services. Campaign creation, replication and management are fast and intuitive. Contact center decision makers benefit from advanced functionality to analyze real time data, change segmentation and accelerate campaign returns. New management algorithms evaluate resources, tasks, skills and compliance to deliver the best business results, while using powerful predictive, power and preview dialing solutions.

Boost your business with intelligent customer engagement

“In a new world of transparency and interconnected people, companies should become highly proactive in their communications and more effective in anticipating issues and profiting from emerging opportunities in sales, marketing and customer service”, states David Romero, Chief Marketing Officer of Altitude Software. ”Key organizations worldwide are realizing great value from contact centers and achieving their goals in revenue generation, cost savings and customer service differentiation, by embracing intelligent customer engagement with Altitude Software solutions”.

Altitude uCI 8 is the latest release of Altitude Software’s solution suite, now in use in 1100 contact centers worldwide. It includes hundreds of new features focused on increasing the contact center's ability to perform profitably, and deliver significant innovation in key business areas.

Altitude uCI 8 new campaign optimization features:

Altitude uCI 8 new campaign optimization features enable companies to apply business intelligence in real time in outbound services, and features:

  • Fast campaign creation;
  • Advanced contact management;
  • Improved performance with predictive, power and preview dialing;
  • Proactive customer service using Altitude Voice Portal;
  • Workforce optimization using Altitude Unified Desktop;
  • Informed real time decisions using Altitude Management Portal.

 "Altitude uCI 8 enables intelligent customer engagement through contact automation, business intelligence, and innovative campaign management and reporting capabilities” states David Romero. “We have a great track record of helping companies outperform competitors by delivering the right message at the right time, using the right channel for the right contact”.

Contact center increases productivity in complex outbound campaigns

YOURVOICE is an innovative contact center services provider in Portugal. it was the first contact center to offer its services relying entirely on VoIP solutions (powered by Altitude Software). Operating since 2007, it employs 500 agents in two sites, experiencing sustained growth in the market, with customers among the leading companies in Telecommunications; Banking and Services industries.

Altitude uCI 8 is helping YOURVOICE manage and apply business intelligence in outbound services. Campaign creation, replication and management became faster and more intuitive. YOURVOICE is benefiting from advanced functionality to analyse real time data, change segmentation and accelerate campaign returns.

“Altitude uCI 8™ solutions made us more productive and effective in customer acquisition campaigns with complex requirements” states the company’s CIO, Mr. Paulo Cera. “We were able to boost campaign performance with more accurate targeting and customized monitoring in real time. This enabled us to become faster and better at adjusting operations for higher returns”.

Altitude Software delivers a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.

For more information about the Altitude uCI 8™ new campaign optimization features click here. Or download our new white paper: “How to Boost Your Business with Intelligent Customer Engagement”.

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