Altitude Software Launches New Release to Maximize Business in Contact Centers at MECC 2013Altitude Software Launches New Release to Maximize Business in Contact Centers at MECC 2013
MECC 2013 is widely viewed as the premier regional gathering event for the contact center community in the Middle East region, attracting delegates from numerous countries such as the UAE, Qatar, Bahrain, Turkey, KSA and Kuwait. This year’s event − which will host industry professionals, presenters and analysts, in addition to service providers − is expected to have a 30% bigger attendance than last year.
The highlight of Altitude's participation at Dubai MECC 2013 is the introduction of the new release of the award-winning Altitude uCI customer interaction management suite. Altitude uCI 8 helps contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations. It brings to market significant innovations to support next generation customer service, intelligent campaigns, advanced management tools and social media engagement.
Spotlighting market-leading, proven contact centre technology
Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. Altitude Software boasts customers in 5 continents and provides a regional base in Dubai Internet City, UAE for the entire Middle East and North Africa region.
The European company will be presenting at the MECC seminar sessions the issues and trends that affect organizations’ customer interaction management processes. The focus of the Altitude session will be on how to implement successful processes for leveraging customer interactions across the enterprise and how to promote the contact center importance in the organization. Altitude’s seminar session is scheduled on Wednesday 5th June 2013 at 1pm.
"MECC 2013 is an excellent opportunity for us to highlight the strength of Altitude's contact centre solutions,” commented Jose Duarte, Altitude Software Contact Centre Specialist. “We are proud of our track record in exceeding our customer expectations across the MENA region and look forward to serving the needs of Middle Eastern organizations that opt for the benefits of a truly platform-independent and multichannel contact centre solution.”
The Middle East Call Centre (MECC) 2013 event takes place at the Dubai International Convention Centre from June 4 to June 5, 2013. For more details about the show and the international line up of speakers see www.insights-me.com.
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