Altitude Software Receives a 2013 IP Contact Center Technology Pioneer Award from CUSTOMER MagazineAltitude uCI 8 Honored for Superior, Groundbreaking Technology
Norwalk, CT, USA, May 20th 2013 -Altitude Software, a global leader in contact center technology, announced today that TMC has named Altitude uCI 8 customer interaction management suite as a recipient of a 2013 IP Contact Center Technology Pioneer Award from CUSTOMER magazine, the leading publication in the CRM, call center and teleservices industries since 1982.
The prestigious IP Contact Center Technology Pioneer Award honors companies have produced innovative, ‘Best in Class’ IP contact center solutions in the last twelve months.
“Altitude uCI 8 includes hundreds of new features focused on increasing contact center's ability to perform profitably, and it delivers significant innovation in four key contact center business areas: Informed decisions with real-time insights; Unified social media interactions; Multimedia workflow, and intelligent campaigns” states Mr. Miguel Noronha, Altitude Software Vice President for North America.
Altitude uCI 8 is the new major release of Altitude uCI (unified customer interaction) an IP based, contact center management software suite that enables companies to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment. Altitude uCI manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc.
“Technology is absolutely essential to managing a successful, efficient call center,” said Rich Tehrani, CEO, TMC. “This award recognizes those companies that have truly advanced contact center technology in the last twelve months thereby distinguishing themselves as industry leaders.”
“TMC is pleased to honor Altitude Software with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications,” continued Tehrani.
Winners of the IP Contact Center Technology Pioneer Award will be published in the July 2013 issue of CUSTOMER magazine.
For more information please visit www.tmcnet.com
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