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Altitude Software Receives Innovation Leadership Award

frost award Frost & Sullivan Award Evaluates Focus on the Future and Ability to Implement Best Practices on the Latin American Contact Center Systems Market

Sao Paulo, Brazil, December 16th, 2015 – Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, announced today it has received the “2015 Latin American Contact Center Systems Visionary Innovation Leadership” Award from Frost & Sullivan.

“Altitude Software has successfully addressed many business challenges faced by companies within the on-premises contact center system market, with consistent innovation across its product portfolio” states Frost & Sullivan Evaluation Report. “Moreover, the company has continually met the core business needs of its customers through a commitment to customer engagement and co-creation and by providing value-added services that fulfill significant business needs”.

Creating value through the intelligent introduction of automation in businesses across Latin America.

“We are honored to be recognized as an innovation leader in the contact center market” states Frederico Dias, Altitude Software President for Latin America. “In a challenging economic environment, companies and organizations are looking for solutions that reduce costs and increase revenue through the intelligent introduction of automation in their businesses.”

Innovation and business models aligned with market needs are the two primary factors for customer acquisition and retention.  To win the award Altitude presented case studies on innovative solutions in fleet management and car tracking, the use of mobility in debt collection and on the use of video customer care in financial services.  Apart from the innovative customer care solutions provided by Altitude Software, the company also offers customers, professional support, training, and consulting services for the implementation of its solutions. The company’s extensive experience in delivering solutions has enabled it to build a strong methodology that guarantees smooth and safe project management and delivery.

Altitude demonstrates visionary innovation leadership

Each year, Frost & Sullivan presents this award to the company that has demonstrated a visionary innovation leadership position that enables a market participant to deliver highly competitive products and solutions that transform the way individuals and businesses perform their daily activities. Such products and solutions set new, long-lasting trends in how technologies are deployed and consumed by businesses and end users. Most important, they deliver unique and differentiated benefits that can greatly improve business performance as well as individuals’ work and personal lives. These improvements are measured by customer demand, brand strength, and competitive positioning. excellence in terms of growth strategy and implementation. The award recognizes a high degree of innovation with products and technologies and the resulting leadership in terms of customer value and market penetration.

Download a complimentary copy of the Frost & Sullivan Evaluation Report here .

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