Altitude Enterprise Recording Enables Better Metrics, Customer Insights, and Agent Performance.
Long-standing partnership extended to launch innovative cloud solutions for companies aiming for growth
“CRC de Oro” Award in Spain for Customer Service Front and Back Office Integration with Altitude Workflow at Main Publishing Group.
Largest Servicer Operating in Portugal Invests in Customer Interaction Management Solutions.
Altitude Summit North America, October 20th; CN Tower, Toronto, Canada
Global Provider of Omnichannel Solutions Increases Focus on the Channel with Addition of New Executive to Leadership Team.
Implementation of Altitude solutions enable better use of databases, increases productivity and positively impacts revenues.
Global provider of omnichannel solutions named in report that helps companies match contact center investment planning with operational and business goals
Mobile Dominates Customer Contact as 20% Use Social Media and 62% Use Email to Contact Companies. Consumers are Multichannel, have “Promote or Punish” Ethos, Challenge Brands Report Shows High Consumer Expectations for Omnichannel Customer Contact Options
Main Publishing Group in Spain and Latin America Successfully Integrates Customer Service Front and Backoffice with Altitude Workflow Solution.