National Bank of Oman (NBO), the first local bank in the Sultanate of Oman, has extended its contact centre operations to handle the fast-paced growth of its telebanking operations. Located in Muscat, NBO's contactcentre is powered by the Altitude Software solution which provided the Omani financial institution with a wealth of advanced IP contact centrefeatures, such as voice portal, and a unified centralized monitoring, queuing, routing and reporting.

Afro Asian Assistance is the Travel Assistance Unit of Trust Re. Afro Asian Assistance laid its groundwork in 2008 and has had a presence in Bahrain since early 2010. Afro Asian Assistance has brought on board the expertise of the best consultants and IT companies familiar with the assistance, insurance and contact center industry to design our IT and management systems. AAA offers and provides "Assistance Services" such as Travel Assistance and Travel Insurance, Roadside Assistance, Car Replacement and Home and Legal Assistance. We cover the globe through a direct network of providers in the GCC countries, Jordan, Lebanon, Syria, Yemen and the rest of the world is covered through an international network of providers that comprises more than 13 International Travel Assistance Companies.

GAPCORP is a leading sales, marketing and third party administrator operating in the GCC, Middle East, North Africa, Asia, Europe and the USA. GAPCORP is recognized for servicing well known Automotive Dealerships in and around the region with its extended warranty schemes and innovative expertise. GAPCORP corporate clients include Nissan and Infiniti, Renault, General Motors, BMW, Daimler, Hyundai, Volvo, Mazda, Toyota and others.

arvato-qualytel is one of the largest telemarketing and customer service outsourcing providers in Spain. In 2010 it reached 98,1 million Euros in revenues with 6500 employees at seven locations in Spain and three locations in Latin America (Colombia, Peru and Argentina), plus several operations in customer's premises.

Intrum Justitia is Europe's leading Credit Management Services (CMS) group. Intrum Justitia's objective is to measurably improve its clients' cash flows and long-term profitability by offering high quality in relations with both clients and debtors in each local market. The group offers a wide range of CMS for commercial and consumer receivables and has a growth strategy that involves taking an active part in the industry's consolidation.

Transcom WorldWide is Europe's largest Customer Relationship Management (CRM) solution and outsourced contact centre provider, with 41 service centres employing more than 12,000 people delivering services in 23 countries. With Altitude Software, Transcom offers a complete CRM solution in all its locations,  with agent, IVR applications, predictive and power dialling solutions, call recording and workflow management solutions.

Ventrica, with over 25 years of combined industry experience in the outsourcing contact centre sector, provides intelligent multi-channel solutions to help companies build stronger customer relationships. Achieving business growth of over 200% in 2010, amidst tough economic conditions, the 134 seated outsourced customer contact centre offers innovative, niche prospect & customer contact ideas for global blue chip companies. Continuing its success into 2011, Ventrica recently launched Ventrica Mobile as part of its overall business offering, proposing better business rates for business owners who are still running mobiles through consumer tariffs.

SITEL is a leading global provider of outsourced customer support services which empowers companies to grow by optimizing contact center performance and unlocking customer potential.

Banco Popular, the third largest financial services group in Spain has created a debt analysis and collection shared-services centre for the whole group (named CARI), equipped with Altitude uCI solutions.  Banco Popular is formed by a national bank, five regional banks, and a mortgage bank. A network of more than 2,200 branches and 3,327ATM's. Remote on-line channels: Internet Banking, Telephone Banking, E-Commerce, Wap, etc.

Santander upholds a unique position in international banking, with a sound recurrent commercial business foundation and a high degree of geographic diversification to guarantee future business. It is one of the world's foremost banks in terms of market capitalisation.

The A.P. Moller - Maersk Group is a worldwide organisation with more than 110,000 employees and offices in over 125 countries – with global headquarters in Copenhagen, Denmark. In addition to owning one of the world's largest shipping companies, they are also involved in a wide range of activities within the energy, shipbuilding, retail and manufacturing industries.

With its network in Central and Eastern Europe (CEE), Raiffeisen International Bank-Holding AG is one of the region's leading banking groups. Raiffeisen International is a fully-consolidated subsidiary of Raiffeisen Zentralbank Österreich AG (RZB). Raiffeisen International manages subsidiary banks, leasing companies and a number of other financial service providers in 17 markets of the region. Nearly 59,000 employees serve about 15 million customers in more than 3,100 business outlets. This presence provides Raiffeisen International with the most extensive and closely-knit distribution network of the international banking groups active in the region.

Spanish Red Cross main activities are social care, health services, international co-operation and emergency response. Its regional and provincial offices have open, participative structures and an organisation culture that emphasises the value of volunteering. To meet this challenge, Altitude Software deployed Altitude uCI 7, supported by a ""pure IP"" communication infrastructure, integrated with PABX´s from two different vendors and using IP phones. The new Red Cross contact centre is a multichannel solution already, with inbound and outbound voice, fax and email, but is scheduled to integrate chat and Web collaboration, adding to a complete multichannel solution totally integrated with existing corporate applications. In the future, the Red Cross will extend the Contact Centre to remote agents to promote the participation of home based volunteers and handicapped people.