Gartner VP Introduction
Dim lights
Drew Kraus - VP Research, Gartner
Proactive Customer Care changes the Customer’s Perception on Outbound Calling
"... The key to success is to build these applications with the customer needs in mind...".
Drew Kraus - VP Research, Gartner
Read more...
The importance of Intelligent Agent Desktops
Dim lights
Drew Kraus - VP Research, Gartner
IP Contact Center Infrastructure
Dim lights
Drew Kraus - VP Research, Gartner
Outsourcer Technology Requirements
Dim lights
Drew Kraus - VP Research, Gartner
About Key Differentiators
Dim lights
Dave Ocasek - CIO, The Results Companies
Altitude uCI has a Low Total Cost of Ownership
“With Altitude we can quickly replicate, change, add, move, make changes on the Fly as needed and push this out to the desktop.”
Dave Ocasek - CIO, The Results Companies
Altitude uCI enables the quick deployment of new campaigns and services
“(…) enabled us to utilize Altitude Tools to make our development a lot quicker and a lot faster (…)”
Dave Ocasek - CIO, The Results Companies
About Results Companies
Dim lights
Alec Brecker, COO The Results Companies
Addressing Key Performance Indicators
Dim lights
Alec Brecker, COO The Results Companies
How Results Differentiates Itself
Dim lights
Alec Brecker, COO The Results Companies
Reduce Agent Training Time
Alec Brecker, COO The Results Companies
Solving Business Challenges
Alec Brecker, COO The Results Companies
Altitude uCI helps increase First Call Resolution rates
“The questions that come in from customers with infinitive possibilities (…) Altitude Unified Desktop help us capture that information and provide a solution that provide a answer to any question the customer might have in a consistent manner across all our agents.”
Alec Brecker, COO The Results Companies
