The Muscat-based bank increases operational efficiencies and cements its image of excellence in the GCC with best-in-class contact centre

Muscat, Sultanate of Oman, July 19th, 2011

National Bank of Oman (NBO), the first local bank in the Sultanate of Oman, has extended its contact centre operations to handle the fast-paced growth of its telebanking operations. Located in Muscat, NBO’s contact centre is powered by the Altitude Software solution which provided the Omani financial institution with a wealth of advanced IP contact centre features, such as voice portal, and a unified centralized monitoring, queuing, routing and reporting.

Smart Link named Best Large Outsourcing Service Provider, Best Recruitment Program and Best Market Pioneer in KSA

Altitude Software user honoured with key distinctions at Middle East Call Centre 2011 Awards

Riyadh, Saudi Arabia, Jun. 20th, 2011 - Smart Link, a leading business process and contact centre outsourcing provider in Saudi Arabia, has received three prestigious distinctions at Middle East Call Centre Awards in Dubai this month. Organized by Insights, the awards recognize the performance and service excellence of the best contact centres in the Middle East region. Located in Riyadh, the Smart Link contact centre is powered by the Altitude Software solution giving the Saudi-based outsourcing provider a wealth of advanced IP contact centre features, such as unified agent desktop, as well as centralized monitoring, queuing, routing and reporting.

Next-generation IP Contact Centre Solutions on Display at Dubai Middle East Contact Centre 2011 (MECC) Exhibition and Conference

Dubai, UAE, May 31, 2011

Altitude Software, the leading independent global contact centre solutions vendor, today announced that it will be participating at the Middle East Contact Centre (MECC) conference and exhibition to be held in Dubai from May 31 to June 1, 2011. As the global economy continues to recover, companies in MENA are looking for ways to enhance customer experience, optimize operating expenses and maximize business in real time. Altitude shall address these demands at MECC this week through showcasing a broad spectrum of contact centre features, including Advanced Campaign Management, Unified Agent Desktop and real time Business Performance Metrics.

Marking Continued Momentum in MENA
‘’The Middle East and North Africa region is a strong candidate to become a hot spot for the global contact centre market and as a result we are significantly intensifying our focus in MENA by expanding our team, strengthening our partner ecosystem and joining worldwide industry knowledge that will enable our users to deliver excellent customer experiences,’’ commented Riadh Boukhris, Altitude Software President Middle East & North Africa. ‘’MECC attracts delegates across various industries in the entire MENA region. As such, it represents the ideal platform for us to demonstrate our knowledge of this industry and the technology that supports it,’’ added Boukhris.