Customer Interaction Management Suite New Release Aims to Boost Business Results

Contact Center Operations Achieve Business insights That Drive Profitability

Lisbon, Portugal, April 4th 2012 - Altitude Software, a global leader in contact center technology, today announces the availability of Altitude uCI 8™, a new major release of the award-winning customer interaction management suite.

The new release increases contact center profitability and impact on business with real time insights, multimedia workflows, campaign optimization and unified social media interactions. "Altitude uCI 8™ helps contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations”, states Gastão Taveira, CEO of Altitude Software. "The new release brings to market significant innovations to support next generation customer service, intelligent campaigns, advanced management tools and social media engagement”.

Large Customer Service Provider in Spain Reports Increased Efficiency and Productivity With Proven ROI

Madrid, Spain, March 29th, 2012 - Altitude Software, the leading independent global contact center solutions vendor, today announces that the deployment of an Altitude uCI solution at arvato-qualytel resulted in more efficiency and higher productivity in contact center outbound campaigns.

"The new solutions improved productivity by 8,3%. They also delivered very significant time savings with a dramatic reduction in incidents and downtime in the contact center" stated Rafael Sarmiento, IT Director at arvato-qualytel

arvato-qualytel is one of the largest telemarketing and customer service outsourcing providers in Spain. In 2010 it reached 98,1 million Euros in revenues with 6500 employees at seven locations in Spain and three locations in Latin America (Colombia, Peru and Argentina), plus several operations in customer's premises.

The project main goal was to deploy Altitude's Unified Dialer solution as an automated predictive dialer running on Avaya infrastructure. Altitude Software's dialer solution enabled arvato-qualytel to deliver proactive costumer communication with a vast array of options for business needs such as welcome campaigns, customer loyalty and retention, and telesales. The solution was first used with insurance customers and later extended to campaigns addressing utilities customers. It is now being considered its use with customers in the telecommunications industry.