Altitude Software has out-of-the-box connectors for leading third-party business applications.
CRM connectors increase the value of third-party applications by enabling an efficient management of interactions, regardless of the channel, an intelligent multimedia interaction routing, a powerful predictive dialing algorithm, and a unified contact center management tool. The connectors are certified jointly by Altitude Software and the CRM company, providing a solution that is simple and fast to deploy allowing a clear return on investment. Altitude Software has connectors to Microsoft Dynamics, Siebel, SAP, and Salesforce. Workforce Management connectors provide a complete solution to help to forecast, plan, schedule and manage the human resources on a daily basis. Contact centers are very complex and unpredictable environments: interaction traffic volumes, resources, turn-over, skills, legislation, virtual centers, and so on. Workforce Management enhances performance, improves resource planning, streamlines time-consuming tasks, and integrates data between applications to help deliver superior service at the lowest operating cost. Altitude Software has connectors to Teleopti CCC and IEX Total View, two of the leading workforce management suites. Quality management connectors help contact centers to provide a consistent and pleasant customer experience. Supervisors monitor interactions for agents, listen in to agent calls, guide agents through the call, and so on. Altitude uCI integrates with leading vendors such as Autonomy, Nice and Witness systems. |
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