About this course 

Unleash the power of Altitude Scripting Language with the advanced integrated development environment provided by Altitude Script Developer.

Master advanced topics to develop complex routing applications: build a flow, simple or complex, and integrate it with external applications or modules, such as DLLs. Immediately test the routing application at the development workstation. Surprise users and business customers with the power and flexibility of Altitude uCI.

key focus

• Altitude uRouter architecture and tools.
• Configure and monitor Altitude Router.
• Master the concepts of skills, interaction skill profiles and skills-based routing.
• Develop routing scripts for calls and emails with Altitude Script Developer.
• Develop a sample script for Altitude Router.

Requirements

• Course "C731.Script Development for uAgent".
• Windows Desktop environment and applications at an Admin/IT Level.
• Windows Server environment at an Admin/IT level.
• Client/server applications and TCP/IP Networks.
• Relational database concepts and SQL.
• Contact center architecture.
• Programming knowledge of languages like C, C++, C# or Java.

Course contents

• The uRouter solution.
  • uRouter features.
  • uRouter architecture.
• Installing and configuring uRouter.
  • Installing uRouter monitor.
  • Configuring the uRouter subsystems.
  • Integrating with uSupervisor.
• Skills based routing.
  • Routing criteria.
  • Integrating with uSupervisor.
• The script editing tool.
  • Getting started.
  • Attributes and data types.
  • Pre-defined functions.
  • Creating a node.
  • Inheritance.
  • Actions.
  • Node transitions.
  • Closing the script.
• Script development for uRouter.
  • Distributing calls.
  • Distributing email and collaboration requests.
  • Event handlers.
  • Interacting with the database.
  • Debugging the script.
  • Internal functions and subroutines

Course reference:
AS-C705

Course duration: 
2 days

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