Telemarketing or Telesales operations focuses on one thing: closing sales. To meet the sales quotas, agents must have the right tools, quick access to customer information, clear understanding of the campaign script and a constant pool of customer contacts. Campaign success depends on alignment and optimization of all variables and only a complete contact center solution can deliver the functionality and performance required. Altitude uCI helps customers worldwide to increase agent productivity by providing the right tools for the job:

Altitude Fast Script Builder is an intuitive tool with a powerful interface to create campaign flow and screens for agent desktop. It enables CRM outsourcer account managers to design campaigns, validate requirements, and fulfill customer specifications easily and quickly. The new Altitude Unified Desktop, an agent desktop family framework, delivers quick integration for front and back-office applications in a unified agent desktop, optimized for real-time management of multiple channels and customer interactions. The new Altitude uAgent seamlessly supports Web and Windows environments. It contains a knowledge base designed to improve "first call resolution" and shorten email and chat reply times through a highly customizable and redesigned GUI, which includes external controls.

Related Case Studies

b2s, one of the French biggest multi specialist outsourcer, has decided to adopt Altitude uCI solutions to manage its contact centres. b2s dedicates its efforts to maintaining high quality standards in order to provide the best satisfaction and performance to their customers. b2s develops multi competencies services such as Financial services, Technical support, Lead generation, Customers services … Altitude software suite has already been integrated to 350 positions on several sites in France and Morocco. Altitude uCI will supply predictive outbound interactions until they implement the rest of the 800 positions and help them improving their performance and the functionality they offer to their customers.

Brasilcap is the leader in capitalization assets and it is the result of a very successful partnership established in 1995 between Banco do Brazil, Icatu Hartford, Sul América and Aliança Bahia. With revenues of 670 000€, almost 1 180 000€ of actives titles and about 1,7 million customers, it is based in Rio de Janeiro and has 350 employees.

FIKO is a Kristiansand, Norway based Application Service Provider, growing fast in the Nordic region, while providing companies with hosted contact centre services, within a portfolio of ASP solutions. It has recently adopted the Altitude uCI suite with the Altitude vBox to deliver reliable, cost-effective, fully functional call centre services. FIKO prospect Norwegian Contact Centre Outsourcer MAXMarketing needed to establish 70 agents in distributed locations around Norway. As MAX Marketing was in a startup phase, obtaining the capital investment to establish a conventional IP telephony infrastructure was a big problem to their business plan.

With a fast growth pace over the last couple of years, Global Call Center part of the SPG  group is today firmly established as the leading contact centre outsourcing companies in Tunisia. The Tunis-based company implemented Altitude uCI in 2003 to sustain its growth and reduce its operational costs. The Altitude-enabled automated contact center was up and running in 3 weeks.

International Paper is an American pulp and paper company, the largest pulp and paper company in the world and the largest private owner of timberland in the United States. International Paper is a global uncoated paper and packaging company with primary markets and manufacturing operations in the United States, Europe, Latin America and Asia, complemented by xpedx, an extensive North American merchant distribution system.

Founded in 1992, Optima specializes in customer relationship optimization for high-involvement purchase decisions and technically complex product/service categories. Providing support in North America and the Caribbean to insurance and financial service organizations, telecommunications and direct to customer energy sectors. Using inbound, outbound and self service Optima delivers a wide range of services to their customers, from sales, lead generation to help desk.

Proximedia, an outsourcer in northern Quebec, Canada, has been providing their clients across Canada with bilingual quality customer interaction solutions for over 7 years. With a focus on 'Customer Satisfaction", Proximedia has quickly earned a solid reputation in the industry by offering a wide range of services related to telemarketing and customer service, winning awards such as "Outsourcing Call Centre of the Year" AMDRC and "Quality of Service" Rouyn-Noranda Chamber of Commerce & Industry. Proximedia has developed an expertise in Telecommunications, Financial Services and Fund-raising.

Seguros Bilbao is a multi-segmented insurance corporation boasting a solid and successful history in the Spanish market. Founded in 1918 and with headquarters in Getxo (Vizcaya, Euskadi), Spain, the company employees more than 600 people and provides insurance services for families, professionals and small and medium sized businesses. Bilbao Telemark was created in 2002 and operates outbound selling programs directed towards Seguros Bilbao clients, complimenting the company's already existing sales network.

Spark Response is an outsourcing services provider focused on contact center and e-Commerce fulfillment. Spark wanted to provide a more effective and faster service, having three main criteria when selecting the technology provider: performance, compliance and cost. Following a comprehensive selection process, Spark chose Altitude uCI for its reckoned effectiveness in supporting contact centers to increase agent productivity, boost success rates for outbound campaigns and assure compliance with regulations.

Stock Uno is a Spanish company founded in 1994 to provide full merchandising and logistics services. It has a network of 1200 traders who operate in the largest distribution chains and hypermarkets in Spain and Portugal which, interconnected by PDA's are in charge of the product and promotion in the points of sale (hypermarkets, supermarket chains and shops). This makes it possible for the manufacturer / distributor to control the life cycle of his product and its promotion, thereby increasing sal

The Results Company is a leading-edge customer contact solutions provider for many Fortune 500 and Fortune 1000 companies. Established in 1990, The Results Companies provides services through over 4000 CSR's located in 20 locations worldwide. Results is an innovative organization with a proven track record in customer service and sales performance. With a foundation rich in technology and innovation, Results has developed systems designed to improve call management, thus enhancing service, performance and the customers' overall end experience.

Ventrica, with over 25 years of combined industry experience in the outsourcing contact centre sector, provides intelligent multi-channel solutions to help companies build stronger customer relationships. Achieving business growth of over 200% in 2010, amidst tough economic conditions, the 134 seated outsourced customer contact centre offers innovative, niche prospect & customer contact ideas for global blue chip companies. Continuing its success into 2011, Ventrica recently launched Ventrica Mobile as part of its overall business offering, proposing better business rates for business owners who are still running mobiles through consumer tariffs.