As business becomes global, the associated logistics also gets more complex and new challenges arise. The ability to quickly locate a package or container, receive customer orders or notify customers of the status of their deliverables is critical for the success of these organizations. Contact center applications must be able to support these requirements and provide a high level of reliability because these systems are core to operations.
The seamless blending between self and assisted service is of capital importance as operators are able to better answer to interaction peaks and, by providing choice, enable customers to choose the most appropriate interaction channel.
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The A.P. Moller - Maersk Group is a worldwide organisation with more than 110,000 employees and offices in over 125 countries – with global headquarters in Copenhagen, Denmark. In addition to owning one of the world's largest shipping companies, they are also involved in a wide range of activities within the energy, shipbuilding, retail and manufacturing industries. |
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NSB AS is one of Norway's most important transport companies, with traditions going back to the opening of the first railway in Norway in 1854. Operating since 1854, NSB Rail way Norway is the most prominent railway in Norway. NSB primarily services passenger traffic with local, intercity and long distance rail routes. For most of it s existence, NSB AS is owned by the Norwegian Ministry of Transport and Communications. The NSB Group's main activities comprise passenger traffic on trains and buses and freight traffic on railways. The Group consists of a number of wholly owned and partly owned subsidiaries. |
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