Manila, Philippines, April 29^th, 2013 - Altitude Software, a leader in unified customer interaction solutions, and PLDT ALPHA Enterprise, the ICT company of the leading Philippine telecommunications provider, today announced a partnership to bring innovative contact center solutions to top companies in the Philippines.

Altitude Software and PLDT ALPHA Enterprise bring to market high value-added managed services and hosted contact center solutions that reduce costs and optimize resources. Free from complex IT and communications management tasks, companies can focus on business development and customer service and become more productive and competitive.

Altitude Software Releases Report on Market Trends and Challenges Shaping Tomorrow’s Contact Center

Lisbon; Portugal; April 24th, 2013 – From infrastructure change to consolidation and integration of existing systems, contact centers identify having an efficient technological platform as their biggest challenge in the near future. This is one of the main findings of a report commissioned by Altitude Software, a leader in unified customer interaction solutions; to identify trends shaping tomorrow’s contact centers.

The second biggest challenge for contact centers is process optimization and performance increase, followed by human resources issues and new communication channels integration. Quality of service and profitability feature as challenges for just 15% and 9% of contact centers surveyed.

Alcatel-Lucent Enterprise Selects Altitude uCI Interaction Management Suite to Power Dynamic Enterprises

Lisbon; Portugal; March 19, 2013 – Altitude Software, a leader in unified customer interaction solutions, today announced it has signed an agreement with Alcatel-Lucent Enterprise to be the strategic provider of key software solutions for Alcatel-Lucent's next generation customer service solutions for the enterprise market.

Altitude uCI™ (unified customer interaction) software suite will enable Alcatel-Lucent to deliver unified interaction management solutions that are open, easy to run and that can be delivered as a product or as a service. This next generation of customer service solutions will be available through a powerful worldwide network of 2200 business partners that help more than 500,000 customers in 130 countries transform the way they communicate.

The rise of social media, cloud computing and real time analytics will be on the agenda at ASLUC 7th edition, 20-23 March, in Bahia, Brazil

São Paulo, Brazil, 14 March 2013 - Latin America has become a high-growth, very dynamic contact center market, that is now undergoing major social, technological and regulation changes. It wil be against this backdrop of major market opportunities and new industry challenges that contact center senior executives and specialists will gather at Praia do Forte, Bahia, from 20 to 23 March, for the 7th edition of the Altitude Software Latin Users Conference (ASLUC).

The rise of social media and cloud computing, and the need for real time analytics in the contact center will dominate this year's agenda. The event will also include presentations on technology solutions, case studies in areas such as debt recovery, customer service and telemarketing, as well as industry best practices from leading companies in Latin America, such as Bradesco, Itaú, Lojas Marisa, SKY, Algar, Azul, TMKT, Terra, InfoGlobo, etc. Altitude Software is a leader in unified customer interaction solutions.