The rise of social media, cloud computing and real time analytics will be on the agenda at ASLUC 7th edition, 20-23 March, in Bahia, Brazil
São Paulo, Brazil, 14 March 2013 - Latin America has become a high-growth, very dynamic contact center market, that is now undergoing major social, technological and regulation changes. It wil be against this backdrop of major market opportunities and new industry challenges that contact center senior executives and specialists will gather at Praia do Forte, Bahia, from 20 to 23 March, for the 7th edition of the Altitude Software Latin Users Conference (ASLUC).
The rise of social media and cloud computing, and the need for real time analytics in the contact center will dominate this year's agenda. The event will also include presentations on technology solutions, case studies in areas such as debt recovery, customer service and telemarketing, as well as industry best practices from leading companies in Latin America, such as Bradesco, Itaú, Lojas Marisa, SKY, Algar, Azul, TMKT, Terra, InfoGlobo, etc. Altitude Software is a leader in unified customer interaction solutions.