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Reconhecimento dos Clientes

Customer Recognition

AIAREC 

Prémio Melhor Experiência do Cliente - Sector da Banca em Portugal
Banco Santander Totta
 Prémio APCC 2008

Best Contact Center
Associação Portuguesa de Contact Centers     
Mapfre Portugal and Zurich Portugal
Santander Portugal and Montepio Geral
Vodafone Portugal and TMN
EDP
Teleperformance Portugal and 3C
 Premio Consumidor Moderno 2008

 Prémio Consumidor Moderno de Excelência em Serviços ao Cliente 2008 - Brazil     
        Banco Itaú 
        FEMSA Coca-Cola 
        International Paper 
        Ticket Serviços 
        Consumidor Moderno
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        Catégorie Performance Economique - France      
        Atento 
        Siccam
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       Catégorie Centres d'appels interne Marocain - France
       Atlas Online         
       Siccam
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        Performance économique et extension de sites - France
        B2s
        Siccam
 APCC 2007

        Best Telecomunications Contact Center - Portugal
        Associação Portuguesa de Contact Centers
        1st - Vodafone (Portugal)
        2nd - Optimus
        3rd- TMN
 APCC 2007

        Best CRC on Bank Sector - Portugal
        Associação Portuguesa de Contact Centers
        2nd - BES Directo
        3rd - Montepio
 APCC 2007

        Best CRC on Insurance Sector  - Portugal
        Associação Portuguesa de Contact Centers
        1st - Zurich (Portugal)
        2nd- Mapfre (Portugal)
 APCC 2007

        Best CRC on Public Administration  - Portugal
        Associação Portuguesa de Contact Centers
        1st - IIESS
 APCC 2007

        Best Outsourcing Operation  - Portugal
        Associação Portuguesa de Contact Centers
        1st - 3C (Banco Santander Portugal)
        3rd- Teleperformance (Vodafone Portugal)
2007 Member's Choice Awards

Gold MedalGold Medal Best Outbound Campaign 2007 - EMEA
Mellon Romania S.A. (Romania)
ContactCenterWorld.com
2007 Member's Choice Awards

Silver MedalSilver Medal Best Outbound Campaign 2007 - EMEA
Saudi British Bank – HSBC (Saudi Arabia)
ContactCenterWorld.com
 2007 Member's Choice Awards

Silver MedalSilver Medal For Best Contact Center (51 to 249 agents) - EMEA
Saudi British Bank (Saudi Arabia)
ContactCenterWorld.com
 2007 Member's Choice Awards

Bronze MedalBronze Medal For Best Contact Center (51 to 249 agents) - EMEA
Angelos Angelidis
ContactCenterWorld.com
Nacional Award in Contact Center Excellency

        Nacional Award in Contact Center Excellency - Mexico
        Sitel
        Instituto Mexicano de Telemarketing
Nacional Award in Contact Center Excellency

        Nacional Award in Contact Center Excellency - Mexico
        FEMSA Mexico
        Instituto Mexicano de Telemarketing

Industry Recognition

Altitude Software has long history of 25+ industry awards recognizing our innovation and tangible results.

 

2011
CIS-11-POTY

  • Customer Interaction Solutions® Magazine’s 2011 Product of the Year Award

  • 2011 Product of the Year Award

  • Customer Interaction Solutions® Magazine
  • Network Computing Award
  • Contact Center Product of the Year
  • Network Computing Magazine

2010
Prémio APCC 2010
  • Prémio APCC 2010
  • Best 2010 Solution for Dialer
  • Associação Portuguesa de Contact Centers
Prémio APCC 2010
  • Prémio APCC 2010
  • Best 2010 Solution for IVR
  • Associação Portuguesa de Contact Centers
Network Computing Awards 2010
  • Network Computing Award
  • Contact Center Product of the Year
  • Network Computing Magazine
ITEXPO 2010 Best of Show
  • Best of Show
  • Altitude IP Contact Center
  • ITEXPO East 2010

2009
Prémio Televendas 2009
  • Prémio Televendas 2009
  • Best Technology Provider
  • Cliente SA
Prémio Consumidor Moderno 2009
  • Prémio Consumidor Moderno 2009
  • Predictive Dialer
Prémio Padrão de Qualidade 2009 - Software de Atendimento
  • Software de Atendimento - Quality in Contact Center 2009 Award
  • Altitude uCI
  • Padrão Group & IZO System
ASIMELEC
  • Premio Intéritis
  • Empresa del Año
CRC ORO 2009
  • Prémio CRC ORO 2009
  • Mejor Solución CTI
CRC ORO 2009
  • Prémio CRC ORO 2009
  • Mejor Solución para Marcación Predictiva
Prémio Relatório Bancário
  • Prémio Relatório Bancário 2009
  • Altitude solutions for Debt&Collection
  • Relatório Bancário
Prêmio Nacional de Telesserviços 2009
  • Prêmio Nacional de Telesserviços 2009
  • Best IT Solutions
  • ABT - Associação Brasileira de Telesserviços
Prémio APCC 2009
  • Prémio APCC 2009
  • Best Contact Center Technology
  • Associação Portuguesa de Contact Centers
2009 CRM Excellence Award
  • CRM Excellence Award 2009
  • Altitude Unified Desktop
  • TMC
Contact Centre Product of the Year
  • Contact Centre Product of the Year
  • Altitude uCI
  • Network Computing Magazine

2008
ASIMELEC
  • Premio Intéritis
  • Empresa del Año
CRC 2008
  • CRC ORO
  • Mejor Tecnología CTI
CRC 2008
  • CRC ORO
  • Mejor Tecnología en Marcador Predictivo
Prémio APCC 2008
  • Prémio APCC 2008
  • Best 2008 Solution for Dialer
  • Associação Portuguesa de Contact Centers
Prémio APCC 2008
  • Prémio APCC 2008
  • Best 2008 Solution for Contact Management
  • Associação Portuguesa de Contact Centers
Prémio APCC 2008
  • Prémio APCC 2008
  • Best 2008 Solution for CTI
  • Associação Portuguesa de Contact Centers
ATA Technovation Award
  • ATA Technovation award
  • American Teleservices Association
2008 Member's Choice Awards
  • 2008 Member's Choice Awards
  • Best Multimedia Contact Center Solution
  • Best In Class Overall Category Winner in EMEA
  • ContactCenterWorld.com
2008 Member's Choice Awards
  • 2008 Member's Choice Awards
  • Best Outbound Product
  • Best In Class Overall Category Winner in EMEA
  • ContactCenterWorld.com

2007
2007 Member's Choice Awards
  • 2007 Member's Choice Awards
  • Best Outbound Product: Altitude Unified Dialler
  • ContactCenterWorld.com
ASIMELEC
  • Best Company 2007
  • ASIMELEC
IZO
  • Best CTI
  • IZO
IZO
  • Best Predictive Dialer
  • IZO
AEECCC
  • Industry Personality (Raquel Serradilla)
  • AEECCC
APCC 2007
  • Best IVR, Dialer and CTI Tecnology
  • Associação Portuguesa de Contact Centers
internet-telephony-excellen.gif
  • 2007 Internet Telephony Excellence Award
  • Altitude IP Contact Center
  • TMC
Software de Atendimento - Quality in Contact Center 2007 Award
  • Software de Atendimento - Quality in Contact Center 2007 Award
  • Altitude uCI
  • Padrão Group & IZO System
Predictive Dialer - Quality in Contact Center 2007 Award
  • Predictive Dialer - Quality in Contact Center 2007 Award
  • Altitude Unified Dialer
  • Padrão Group & IZO System
2007 Member's Choice Awards
  • 2007 Member's Choice Awards
  • Multi-Channel Solution: Altitude uCI
  • ContactCenterWorld.com
IP Contact Center Technology Pioneer Award
  • IP Contact Center Technology Pioneer Award
  • Altitude IP Contact Centre
  • TMC
CRM Excellence Award
  • CRM Excellence Award 2007
  • Altitude Voice Portal
  • TMC
Call Center Product of the Year
  • Call Center Product of the Year
  • Altitude uCI
  • Network Computing
2006
2006 Product of the Year Award
2006 Member's Choice Awards
  • 2006 Member's Choice Awards
  • Altitude uCI
  • ContactCenterWorld.com
Award for Excellency in Client Service
  • Award for Excellency in Client Service
  • Altitude uCI
  • Consumidor Moderno

2005
2005 Member's Choice Award
  • 2005 Member's Choice Award
  • Altitude uCI
  • ContactCenterWorld.com
Technology Innovation Award
  • Technology Innovation Award
  • Altitude uCI
  • SICCAM 2005
Call Centre Solution Of The Year Award
  • Call Centre Solution Of The Year Award
  • Altitude uCI
  • Channel Network
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