Algar Tecnologia it's Algar Holding Company with roles in many market sectors. Algar Tecnologia is responsable by the TI activities of the group offering, among ohtes, BPO services and solutions for the largest brazilian company.

Dedic is one of the largest Brazilian Contact Center companies and belongs to Portugal Telecom group. Dedic was created in the end of 2002.

Proximedia, an outsourcer in northern Quebec, Canada, has been providing their clients across Canada with bilingual quality customer interaction solutions for over 7 years. With a focus on 'Customer Satisfaction", Proximedia has quickly earned a solid reputation in the industry by offering a wide range of services related to telemarketing and customer service, winning awards such as "Outsourcing Call Centre of the Year" AMDRC and "Quality of Service" Rouyn-Noranda Chamber of Commerce & Industry. Proximedia has developed an expertise in Telecommunications, Financial Services and Fund-raising.

SITEL is a leading global provider of outsourced customer support services which empowers companies to grow by optimizing contact center performance and unlocking customer potential.

SSQ Financial Group is a leading Canadian financial institution offering to its customers products and services in four sectors of activity including group insurance; investment and retirement; property & casualty insurance; realty management, promotion and development. The company stands out in the Canadian financial services sector for remaining determined to maintain its mutual status. Because its clients are also co-owners, SSQ has always made the quality of its customer service its priority. Satisfaction and renewal rates clearly reflect member appreciation - they are the highest in the industry.

Established in 1978, Teleperformance is the global expert in contact center management, creating more value through a better customer experience. Their core business spans the full spectrum of CRM/BPO contact center solutions.

Transcom WorldWide (www.transcomww.com) is Europe's largest Customer Relationship Management (CRM) solution and outsourced contact centre provider, with 41 service centres employing more than 12,000 people delivering services in 23 countries. With Altitude Software, Transcom offers a complete CRM solution in all its locations,  with agent, IVR applications, predictive and power dialling solutions, call recording and workflow management solutions.