Abu Dhabi Islamic Bank was established in 1997 as a Public Joint Stock Company through the Amiri Decree No. 9 of 1997. The Bank launched commercial operations on 11th November 1998, and was formally inaugurated by His Highness Sheikh Abdullah Bin Zayed Al Nahyan, UAE Minister of Information and Culture on 18th April 1999. All contracts, operations and transactions are carried out in accordance with Islamic Shari'a principles.

Based in Casablanca, Accolade is a 600 seats call center created in 2004 and owned by ONA, 1st privated group in Morocco (www.oma.ma). Mostly oriented towards valued added activities (sales, technical support, business process outsourcing …), Accolade developed an offshore approach of the call center sector as a "Pure Player", and can proposed the best service/price service of the market.

Acquajet is a company dedicated to the distribution and sale of cooling and filtration water machines, and coffee machines, to businesses and homes. Today Acquajet is the market leader in the Iberian Peninsula and the fourth largest European company in this industry. The company's income has grown exponentially in the last 10 years and it now has 75.000 clients, 43.000 points of sale and 270 direct employees. This growth trend led Acquajet to invest in Altitude Software's technology to optimize sales management and increase new customer acquisition in the contact center."

ADM is the largest owner managed call center in Germany and has been run successfully since 1993 for many customers in various industries. With a high level of expertise and a corporate philosophy, "emotional strength on the basis of excellence in quality," ADM is innovator in interactive and integrated communication solutions. The activities are spread over 5 different locations: Anklam, Berlin, Kiel, Mannheim and Rostock. Years of experience in various industries such as healthcare, telecommunications, energy, financial services and publishing has enabled us to build up an impressive pool of specialist knowledge. The adm team has learned to transfer know-how beyond the conventional of the boundaries industry.

AUB is a fully-fledged commercial institution and investment bank providing wealth management, retail, corporate, treasury, offshore and private banking services. It is geared towards growth through the development of a larger client base in the GCC states and of close partnership with customers, staff and product providers. 

Algar Tecnologia it's Algar Holding Company with roles in many market sectors. Algar Tecnologia is responsable by the TI activities of the group offering, among ohtes, BPO services and solutions for the largest brazilian company.

Atento Marruecos, a subsidiary of the Atento group, is the leading company in the provision of customer relations management services rendered through contact centers or multichannel platforms (telephone, Internet, SMS…). The creation of Atento Marruecos dates back to early 2000, where the company started out in Casablanca with 185 operator positions. During its first year it focused on the Moroccan market and reached 500 positions. By the year 2001, another center was opened in Tangier with 475 operator positions focusing on the Spanish market. In 2004, Atento Marruecos maintained its leadership position in Morocco and gained ground in Spain and France, markets where it obtained 47 percent of their volume of business. This allowed the company to increase its staff by 10 percent, exceeding 1,000 employees.

ATLASONLINE, a Royal Air Maroc company, delivers the best services in travel customer assistance since 1999. After it became a 100% owned company of Royal Air Maroc, ATLASONLINE developed its activities towards more sectors: hostelry, insurance, automobile industries … with a special knowledge in tourism. This experienced company proposes large multimedia services managing inbound and outbound interactions.

AVISTA Media specializes in outsourcing and BPO of customer service. AVISTA Media consultants are available non-stop, 365 days a year, 7 days a week, 24 hours a day. They carry out daily around 4 000 conversations, which annually results in more than 1.5 million telephone calls received.

b2s, one of the French biggest multi specialist outsourcer, has decided to adopt Altitude uCI solutions to manage its contact centres. b2s dedicates its efforts to maintaining high quality standards in order to provide the best satisfaction and performance to their customers.
b2s develops multi competencies services such as Financial services, Technical support, Lead generation, Customers services … Altitude software suite has already been integrated to 350 positions on several sites in France and Morocco. Altitude uCI will supply predictive outbound interactions until they implement the rest of the 800 positions and help them improving their performance and the functionality they offer to their customers. 

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Banco Itaú it is a private-owned bank with its headquarters in São Paulo, Brazil. It is now Brazil's major private bank, accounting for about 11% of the Brazilian market for retail banking services. It is the most important affiliate of Investimentos Itaú (Itaúsa), a large conglomerate that ranks among Fortune magazine's top 500 corporations in the world.

Brasilcap is the leader in capitalization assets and it is the result of a very successful partnership established in 1995 between Banco do Brazil, Icatu Hartford, Sul América and Aliança Bahia. With revenues of 670 000€, almost 1 180 000€ of actives titles and about 1,7 million customers, it is based in Rio de Janeiro and has 350 employees.

We are the world's second largest quoted tobacco group by global market share, with brands sold in more than 180 markets. With over 300 brands in our portfolio, we make the cigarette chosen by one in six of the world's one billion adult smokers. We hold robust market positions in each of our regions and have leadership in more than 50 markets.

Call One, an Umanis company, is a European supplier of international outsourcing of inbound, outbound and web-collaboration services which specialises in serving the Banking, Telecommunications and Utilities industry. Call One has helped organisations such as Toshiba, WorldCom, Editions Lamy, Konika and Crédit Agricole satisfy, retain and sell more to their prospects and customers through its three contact centres based in Villepinte (Paris outskirts), Pau, and Toulouse. 

CCs Solutions has more than 16 years of experience in Mexico, Latin America and USA in the implantation, operation and commercialization as well as the optimization of contact centers, offering professional solutions through an ample range of integrated services.

Circulo de Leitores is the only book Club in Portugal. It was created in 1970 and main objectives is to provide a rich selection of titles to its associates. Each member receives a catalog with all available books to choose from in the comfort of the household.

Cloud 10 utilizes at home professionals coupled with leading edge technology and one of the industries most experienced management teams to provide market leading contact center solutions.

Contact Center services provider, this company belongs to Telemar Group, develops and implements complete services such as Customer Assistance, Telemarketing, Help Desk, Debt-Collection and Web Call Center.

France's foremost banking group with 28% of the consumer market the Crédit Agricole Group is N°1 banking group in Europe in terms of retail banking revenues and N°6 banking group worldwide in terms of shareholder's equity. The Crédit Agricole owns the largest high street banking network in France. Crédit Agricole's dense network (39 Regional Banks, 2,573 Local Banks and 7,160 Branches) keeps it close to its 20 million customers, constantly responsive to their needs and fully involved in local communities.

Cremer S.A. founded in 1935, is the leading manufacturer of textile and adhesive healthcare products in Brazil. The Company has also recently become the largest Brazilian distributor of disposable healthcare products by successfully introducing third-party products in its sales and distribution channels. The Company's state-of-the-art call center and its 11 strategically located distribution centers across Brazil enabled Cremer to serve approximately 41,200 customers in 2006, distributing approximately 2,700 different products.

D&B is the world's leading provider of business information and has been helping to enable business-to-business commerce for more than 160 years. The company's world-leading database contains over 84 million businesses including corporate linkages on over 1.5 million business sites. With offices around the world, D&B collects information on businesses in over 200 countries, in 95 languages or dialects, representing 181 monetary currencies – which is why over 90 percent of the Business Week Global 1000 rely on D&B as a trusted business partner.

Dedic is one of the largest Brazilian Contact Center companies and belongs to Portugal Telecom group. Dedic was created in the end of 2002.

E-Global is an outsourcer company from two Mexican public banks: Bancomer and Banamex. It offers services like Help Desk, Sales, Service to Credit Cards Users and bank agencies.

El Palacio de Hierro is a chain of department stores in Mexico that sells brands such as Chanel, Louis Vuitton, Burberry, Ermenegildo Zegna, Salvatore Ferragamo. The company has stores in Mexico City, Monterrey, and Puebla. El Palacio de Hierro is part of Peñoles Industries an important mining corporation in Mexico.

Euroccor operates its activities from Sofia, Bulgaria for the Belgian Market. Euroccor is not accidentally based in Bulgaria. This youngest member of the EU offers many advantages which will last for a long period according to several independent sources. Regardless whether they are dealing with small, medium-sized or big projects, they always handle your projects in an organized and flexible way. No company can grow without adapting to the altering technological and economic world.

FIKO is a Kristiansand, Norway based Application Service Provider, growing fast in the Nordic region, while providing companies with hosted contact centre services, within a portfolio of ASP solutions. It has recently adopted the Altitude uCI suite with the Altitude vBox to deliver reliable, cost-effective, fully functional call centre services. FIKO prospect Norwegian Contact Centre Outsourcer MAXMarketing needed to establish 70 agents in distributed locations around Norway. As MAX Marketing was in a startup phase, obtaining the capital investment to establish a conventional IP telephony infrastructure was a big problem to their business plan.

Folha de São Paulo, known as Folha, is a Brazilian newspaper edited in the city of São Paulo. It was founded in 1925. Beside O Estado de São Paulo, O Globo e Jornal do Brasil, Folha is one of the most important newspapers of Brasil.

Frontliners is a leading, Altitude-powered contact centre outsourcing provider in the Kingdom of Saudi Arabia. The company provides both outbound and inbound teleservices for various business activities including lead generation, inbound customer service, help-desk, appointment scheduling, market research, surveys and client retention. Using the most advanced contact centre technology in the industry and qualified customer service representatives, Frontliners is dedicated to helping organisations increase their business performance and strengthen their customer service.

Gimba is a retail company specializing in office stationary, computers (PCs), and electronics. The company decided to acquire Altitude uCI due to the increase of interactions, customer service improvement and more sale revenues. 

With a fast growth pace over the last couple of years, Global Call Center part of the SPG  group is today firmly established as the leading contact centre outsourcing companies in Tunisia. The Tunis-based company implemented Altitude uCI in 2003 to sustain its growth and reduce its operational costs. The Altitude-enabled automated contact center was up and running in 3 weeks.

The GSS Group is the market leader in CRM operating services, with the capacity for developing comprehensive services through all communications and contact channels at each and every stage of a Customer's Life-cycle.

GVT is the Brazilian foreign capital telecommunications carrier that grows 40% per year as a full provider of integrated local and long distance voice services in the South, Center-West and North regions of the country, for small and medium companies, residential market and large companies.

International Paper is an American pulp and paper company, the largest pulp and paper company in the world and the largest private owner of timberland in the United States. International Paper is a global uncoated paper and packaging company with primary markets and manufacturing operations in the United States, Europe, Latin America and Asia, complemented by xpedx, an extensive North American merchant distribution system.

IVT was established in 2000, and is registered in Abu Dhabi, United Arab Emirates. Their core business is developing and deploying IT and Security Business Solutions and Services for small, medium and large enterprises. 

Jazztel is a leading telecommunications and data transmission carrier with its own infrastructure in Spain. The company offers broadband solutions for voice, data and Internet traffic geared towards residential and bussiness markets.

Group Konecta was founded in 1999 with the creation of Konecta ContactCenter, becoming today one of the first Spanish companies of outsourcing services. The global services offered by the group, cover all the outsourcing needs, marketing and employment.

Maxcom is a telecom company that offers Local Telephony services, Long Distance, Voice IP, Data, Internet and Television. The company was founded in 1996 by a group of managers and investors to provide Mexico with the state-of-the-art and efficient option in telecommunications.

National Bank of Oman (NBO), the first local bank in the Sultanate of Oman, was founded in 1973 and is today the second largest bank in Oman. The bank serves its customers in Oman through 62 Branches and 160 ATMs as well as 5 branches in Egypt and 1 in U.A.E. NBO's Altitude-powered call center enables customers to profit from banking services 365 days a year.

1st operator in professional training, OFPTT provides training sessions in more than 170 activities from several sectors, including offshoring, one of Moroccan development opportunity. OFPTT invested in training 400 000 young people for 2007-2008 period and oriented its growth to attractive sectors for national expansion.

Founded in 1992, Optima specializes in customer relationship optimization for high-involvement purchase decisions and technically complex product/service categories. Providing support in North America and the Caribbean to insurance and financial service organizations, telecommunications and direct to customer energy sectors. Using inbound, outbound and self service Optima delivers a wide range of services to their customers, from sales, lead generation to help desk.

Proximedia, an outsourcer in northern Quebec, Canada, has been providing their clients across Canada with bilingual quality customer interaction solutions for over 7 years. With a focus on 'Customer Satisfaction", Proximedia has quickly earned a solid reputation in the industry by offering a wide range of services related to telemarketing and customer service, winning awards such as "Outsourcing Call Centre of the Year" AMDRC and "Quality of Service" Rouyn-Noranda Chamber of Commerce & Industry. Proximedia has developed an expertise in Telecommunications, Financial Services and Fund-raising.

Sanofi Pasteur is the vaccines division of sanofi-aventis Group. A world leader in the vaccine industry, sanofi pasteur offers the broadest range of vaccines protecting against 20 infectious diseases. The company's heritage, to create vaccines that protect life, dates back more than a century. Sanofi Pasteur is the largest company entirely dedicated to vaccines. Every day, the company invests more than EUR 1 million in research and development.

Launched in 1993, this French outsourcing company has developed a large and flexible structure composed of about 300 teleoperators localised in 4 sites. Satel develops its business towards 3 main activities: leads generation, customer services, telemarketing. This customer oriented company reveals its high quality know-how for all sectors: telecom, banking, tourism, industry … and offers reactivity, flexibility and consistent reporting and results.

Seguros Bilbao is a multi-segmented insurance corporation boasting a solid and successful history in the Spanish market. Founded in 1918 and with headquarters in Getxo (Vizcaya, Euskadi), Spain, the company employees more than 600 people and provides insurance services for families, professionals and small and medium sized businesses. Bilbao Telemark was created in 2002 and operates outbound selling programs directed towards Seguros Bilbao clients, complimenting the company's already existing sales network.

SITEL is a leading global provider of outsourced customer support services which empowers companies to grow by optimizing contact center performance and unlocking customer potential.

Smart Link, Inc. is a subsidiary of Al-Khaleej Training & Education, the largest network of training centres in Saudi Arabia. Riyadh-based Smart Link is one of the biggest outsourcing call centres in the region with state-of-the-art technology and capacity to accommodate high volume of agents.

Spanish Red Cross main activities are social care, health services, international co-operation and emergency response. Its regional and provincial offices have open, participative structures and an organisation culture that emphasises the value of volunteering. To meet this challenge, Altitude Software deployed Altitude uCI 7, supported by a ""pure IP"" communication infrastructure, integrated with PABX´s from two different vendors and using IP phones. The new Red Cross contact centre is a multichannel solution already, with inbound and outbound voice, fax and email, but is scheduled to integrate chat and Web collaboration, adding to a complete multichannel solution totally integrated with existing corporate applications. In the future, the Red Cross will extend the Contact Centre to remote agents to promote the participation of home based volunteers and handicapped people.

Spark Response is an outsourcing services provider focused on contact center and e-Commerce fulfillment. Spark wanted to provide a more effective and faster service, having three main criteria when selecting the technology provider: performance, compliance and cost. Following a comprehensive selection process, Spark chose Altitude uCI for its reckoned effectiveness in supporting contact centers to increase agent productivity, boost success rates for outbound campaigns and assure compliance with regulations.

SSQ Financial Group is a leading Canadian financial institution offering to its customers products and services in four sectors of activity including group insurance; investment and retirement; property & casualty insurance; realty management, promotion and development. The company stands out in the Canadian financial services sector for remaining determined to maintain its mutual status. Because its clients are also co-owners, SSQ has always made the quality of its customer service its priority. Satisfaction and renewal rates clearly reflect member appreciation - they are the highest in the industry.

Stock Uno is a Spanish company founded in 1994 to provide full merchandising and logistics services. It has a network of 1200 traders who operate in the largest distribution chains and hypermarkets in Spain and Portugal which, interconnected by PDA's are in charge of the product and promotion in the points of sale (hypermarkets, supermarket chains and shops). This makes it possible for the manufacturer / distributor to control the life cycle of his product and its promotion, thereby increasing sales.

TELAGcompany is a strong partner in customer contact by phone and external invoicing. We have over five decades of experience with innovative telephone services. For several years, we have supported our business partners with external invoicing services. With high personal engagement, our client-oriented team aims to provide a positive experience to each customer. Competence, certificated quality and high flexibility are reliable indicators for a successful relationship. Our solutions are customized to the individual needs of small companies as well as of international companies

TeleDirect understands the importance of leads to your company and that is why TeleDirect has always focused on capturing leads, getting those leads to you immediately, and remarketing those leads. Constantly striving to make the most of those leads in the most efficient manner possible, TeleDirect implements the latest technology advances to make the process as seamless as possible.

Telefónica is a world leader in the telecommunication sector, with presence in Europe, Africa and Latin America.
Telefónica is an integrated carrier with one the largest market shares outside of its original market and is the leading carrier in the Spanish-Portuguese speaking market. Thanks to this, it is on its way to becoming the leader among multi-service and multi-domestic providers.

Established in 1978, Teleperformance is the global expert in contact center management, creating more value through a better customer experience. Their core business spans the full spectrum of CRM/BPO contact center solutions.

The Contact Centre, based in Ajman, United Arab Emirates is a contact management facility, Specializing in the delivery of a verge of Call Centre solutions, including outsourced services. Available on a 24*7 basis, they handle contacts over multiple communications channels, including telephony, facsimile messaging, and over the Internet (covering e-mails, text chats and web forms). Running off the latest in technological platforms, The Contact Centre brings to life the latest applications and industry practices tailored to meet the aims and objectives of our clients.

The Results Companies is a leading-edge customer contact solutions provider for many Fortune 500 and Fortune 1000 companies. Established in 1990, The Results Companies provides services through over 4000 CSR's located in 20 locations worldwide. Results is an innovative organization with a proven track record in customer service and sales performance. With a foundation rich in technology and innovation, Results has developed systems designed to improve call management, thus enhancing service, performance and the customers' overall end experience.

Transcom WorldWide (www.transcomww.com) is Europe's largest Customer Relationship Management (CRM) solution and outsourced contact centre provider, with 41 service centres employing more than 12,000 people delivering services in 23 countries. With Altitude Software, Transcom offers a complete CRM solution in all its locations,  with agent, IVR applications, predictive and power dialling solutions, call recording and workflow management solutions.

Founded in 2002, Trizma is the first company in Serbia and Montenegro to offer a complete range of call centre outsourcing services. The Belgrade-based company provides organisations with inbound and outbound interaction handling for customer service, debt collection, appointment scheduling, marketing campaigns and other CRM operations

United Bank Limited (UBL) is the second largest private commercial bank in Pakistan with over 1100 branches and has an international presence in 10 countries. UBL has assets of over Rs. 550 billion and a solid track record of fifty years. Today, Karachi-based UBL Customer Service representatives specifically use the Altitude IP Contact Center suite to handle incoming calls with a focus on the Altitude Voice Portal functionality to provide voice messages and self-help menus to members. UBL also uses Altitude Unified Dialer to power its outbound telemarketing and debt-collection campaigns.

Ventrica, with over 25 years of combined industry experience in the outsourcing contact centre sector, provides intelligent multi-channel solutions to help companies build stronger customer relationships. Achieving business growth of over 200% in 2010, amidst tough economic conditions, the 134 seated outsourced customer contact centre offers innovative, niche prospect & customer contact ideas for global blue chip companies. Continuing its success into 2011, Ventrica recently launched Ventrica Mobile as part of its overall business offering, proposing better business rates for business owners who are still running mobiles through consumer tariffs.

Walter services BPO is your powerful partner for all processes of the customer value chain. From sales to customer service They provide CRM-related solutions for the optimization of future and existing customer relationships. The base is more than three decades of experience, combined with industry knowledge in different industries and a wide range of multimedia services with sales of gravity.