| Altitude Software training courses are designed for contact centre supervisors, administrators, developers, and integrators. View our training descriptions for the training session that better suits your needs. |
DownloadsCourse Program Altitude uCI™ 7.5 To find the appropriate course for you check the courses detail, Diese E-Mail-Adresse ist gegen Spambots geschützt! JavaScript muss aktiviert werden, damit sie angezeigt werden kann. or proceed to enrollment. |
Altitude University training
Training courses are organized in 90-minute sessions aimed at supervisors, administrators, and developers. Altitude proposes several standard trainings that correspond to the needs of the contact center staff.
Supervisor
Altitude University Supervisor training
The supervisor series teaches how to use Altitude uCI for the contact center operations
C710.Manage Your Team
Provides the skills to coach agents using uAgent and to manage teams of agents. More detail...
Provides the skills to coach agents using uAgent and to manage teams of agents. More detail...
C711.Supervise Campaign Activity
Provides the skills to monitor campaign performance, as well as coach agents using uAgent and manage campaign agents. More detail...
Provides the skills to monitor campaign performance, as well as coach agents using uAgent and manage campaign agents. More detail...
C712.Manage Campaign Business Policies
Improves C711 by adding the ability to optimize the performance by setting suitable contact center policies, especially for outbound campaigns. More detail...
Improves C711 by adding the ability to optimize the performance by setting suitable contact center policies, especially for outbound campaigns. More detail...
Administrator
Altitude University Administrator training
The administration series teaches how to deploy the desktops and how to keep the servers running.
C720.Manage the Unified Contact Center
Provides the skills required to deploy workstations and to keep the servers of a basic contact center working, including regular maintenance, tuning, and updates. Includes C712, allowing the system administrator to support supervisors, team leaders, and agents. More detail...
Provides the skills required to deploy workstations and to keep the servers of a basic contact center working, including regular maintenance, tuning, and updates. Includes C712, allowing the system administrator to support supervisors, team leaders, and agents. More detail...
Developer
Altitude University Developer training
The developer series teaches how to develop scripts for agents, IVR, and routing.
C730.Introduction to uAgent scripting
Enables supervisors and system administrators to quickly develop simple uAgent scripts with complex sequences of screens but simple data requirements. These scripts are frequent in short-lived outbound campaigns. More detail...
Enables supervisors and system administrators to quickly develop simple uAgent scripts with complex sequences of screens but simple data requirements. These scripts are frequent in short-lived outbound campaigns. More detail...
C731.Script Development for uAgent
Provides the skills to develop sophisticated uAgent scripts, including complex data requirements, advanced CTI integration, integrated email interactions, and integration with existing systems. More detail...
Provides the skills to develop sophisticated uAgent scripts, including complex data requirements, advanced CTI integration, integrated email interactions, and integration with existing systems. More detail...
C704.Building an IVR Environment for Altitude uCI
Improves C731 to allow developers to create IVR scripts. More detail...
Improves C731 to allow developers to create IVR scripts. More detail...
C705.Using Altitude uRouter for Multimedia Integration
Improves C731 to allow developers to create routing scripts.More detail...
Improves C731 to allow developers to create routing scripts.More detail...
