Altitude Software

Logistik Industrie

Aufgrund der Globalisierung der Unternehmen werden auch die entsprechenden Logistikprozesse komplexer, was zu neuen Herausforderungen führt. Die Möglichkeit, ein Packet oder einen Container schnell zu lokalisieren, Kundenaufträge anzunehmen oder Kunden über den Status ihrer Lieferungen zu informieren, ist kritisch für den Erfolg dieser Unternehmen.
Contact Center Anwendungen müssen in der Lage sein, diese Anforderungen zu unterstützen, hochgradig verfügbar und zuverlässig sein, da diese Systeme das Herz des Betriebes sind, und um den bestmöglichen Kundenservice sicherzustellen.
Nahtloses Blending zwischen Self Service und assistiertem Service ist von extremer Wichtigkeit, damit die Operator auf Interaktions-Spitzen reagieren können und - aufgrund der Wahlmöglichkeit - die Kunden in die Lage versetzt, den am besten geeigneten Interaction Channel zu benutzen.


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Maersk

The A.P. Moller - Maersk Group is a worldwide organisation with more than 110,000 employees and offices in over 125 countries – with global headquarters in Copenhagen, Denmark. In addition to owning one of the world's largest shipping companies, they are also involved in a wide range of activities within the energy, shipbuilding, retail and manufacturing industries.

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NSB

NSB AS is one of Norway's most important transport companies, with traditions going back to the opening of the first railway in Norway in 1854. Operating since 1854, NSB Rail way Norway is the most prominent railway in Norway. NSB primarily services passenger traffic with local, intercity and long distance rail routes. For most of it s existence, NSB AS is owned by the Norwegian Ministry of Transport and Communications. The NSB Group's main activities comprise passenger traffic on trains and buses and freight traffic on railways. The Group consists of a number of wholly owned and partly owned subsidiaries.

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Stock Uno

Stock Uno is a Spanish company founded in 1994 to provide full merchandising and logistics services. It has a network of 1200 traders who operate in the largest distribution chains and hypermarkets in Spain and Portugal which, interconnected by PDA's are in charge of the product and promotion in the points of sale (hypermarkets, supermarket chains and shops). This makes it possible for the manufacturer / distributor to control the life cycle of his product and its promotion, thereby increasing sales.

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