Fertigungsunternehmen haben ihre Wertschöpfungskette erweitert durch Investitionen in Strategien , die sie näher an den Endkunden bringen – entweder durch Unterstützung im Beschaffungsprozess, Auftragsverfolgung oder durch proaktives Anbieten neuer Services und Produkte. Um diese Prozesse zu unterstützen, haben Contact Center eine wichtige Rolle übernommen – beim Überbrücken der Schnittstelle zu den Kunden und durch das Offerieren einer Vielzahl von Interaction Channels, um Unternehmen für den Markt zu öffnen. |
Related Case Studies
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Acquajet is a company dedicated to the distribution and sale of cooling and filtration water machines, and coffee machines, to businesses and homes. Today Acquajet is the market leader in the Iberian Peninsula and the fourth largest European company in this industry. The company's income has grown exponentially in the last 10 years and it now has 75.000 clients, 43.000 points of sale and 270 direct employees. This growth trend led Acquajet to invest in Altitude Software's technology to optimize sales management and increase new customer acquisition in the contact center." |  |
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CIMPOR, Cimentos de Portugal is the largest Portuguese cement group, operating in ten countries - Portugal, Spain, Morocco, Tunisia, Brazil, Angola, Cape Verde, Mozambique, China, Egypt and South Africa, involved in manufacturing and marketing cement, hydraulic lime, concrete and aggregates, precast concrete and dry mortars. |
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Coca-Cola FEMSA is the anchor bottler of Coca-Cola and its related soft drink products in much of Latin America. The company is an important part of the Coca-Cola System. Specifically, Coca-Cola FEMSA distributes about 10% of the worldwide production of Coca-Cola products. This makes it, after Coca-Cola Enterprises the second largest Coca-Cola bottler in the world. |
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International Paper is an American pulp and paper company, the largest pulp and paper company in the world and the largest private owner of timberland in the United States. International Paper is a global uncoated paper and packaging company with primary markets and manufacturing operations in the United States, Europe, Latin America and Asia, complemented by xpedx, an extensive North American merchant distribution system. | |
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Xerox is a global leader in document management, offering the wide range of technology, consulting services and solutions to the market. |
