Altitude Software

Handel

Altitude uCI bietet Handelsunternehmen die notwendige Flexibilität, um eine langandauernde , intensive und profitable Kundenbeziehung aufzubauen..
Unabhängig vom gewählten Interaction Channel ermöglichen Contact Center eine transparente Beziehung mit Kunden, steigern die Kundenresonanz , was sich in der effektiven First-Call-Resolution -Quote widerspiegelt , durch Zuordnung von Agenten mit den geeigneten Skills und Multimedia Routing.
Contact Centers spielen eine immer größere Rolle ,um Unternehmen den Life-Time-Wert eines Kunden zu erhöhen, durch das Schaffen einer Brücke, für Coss Selling Chancen und einen bidirektionalen Kommunikationsfluss.


Related Case Studies

 

coca-cola

The world is changing all around us. To continue to thrive as a business over the next ten years and beyond, we must look ahead, understand the trends and forces that will shape our business in the future and move swiftly to prepare for what's to come. We must get ready for tomorrow today. That's what our 2020 Vision is all about. It creates a long-term destination for our business and provides us with a "Roadmap" for winning together with our bottler partners.

 

 logomarisa

A Lojas Marisa  é a maior rede de lojas de moda feminina do Brasil, presente em diversos estados brasileiros com mais de 200 lojas. Fundada em 1954 com a missão de vender vestuário de qualidade com preços acessíveis, passam pelas lojas da rede 144 milhões de clientes por ano.

 

 El Palacio de Hierro

El Palacio de Hierro is a chain of department stores in Mexico that sells brands such as Chanel, Louis Vuitton, Burberry, Ermenegildo Zegna, Salvatore Ferragamo. The company has stores in Mexico City, Monterrey, and Puebla. El Palacio de Hierro is part of Peñoles Industries an important mining corporation in Mexico.

 

ikea

The IKEA story began in 1943 in Sweden. Since then, the IKEA Group has grown into a major retail experience with 123,000 co-workers in 25 countries/territories generating annual sales of more than 21.5 billion euros. At IKEA, the vision is to create a better everyday life for the many people. The business idea supports this vision by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.