Altitude Software's business is the development of Altitude uCI™ – a suite of applications aimed at helping organizations achieve a successful Unified Customer Interaction strategy

Altitude Unified Customer Interaction suite

Altitude uCI suite - is a comprehensive solution that enables you to manage customer interactions in a multimedia contact center environment. Altitude Software delivers total suite and modular unified customer interaction solutions that enable companies to automatically respond to changing business needs, improve the overall customer service and achieve a significant return on investment.

Altitude Hosting Platform

When deployed in a Data Center, Altitude uCI supports a Service Provider to host contact center services, with rapid deployment, security and fast return on investment. With this service, companies requiring a contact center can outsource the technology infrastructure while retaining all the control and security they need.

• Unified management of all communication channels
• Maintaining interaction content and context across all communication channels to enable a consistent customer experience of the enterprise
• Integrating with enterprise systems and databases to enable a single enterprise view of the customer
• Cost reduction, through low installation and integration costs, and contact centre resource optimization
• Revenue enhancement, through effective customer contact strategies and new business acquisition.