Comprehensive Contact Center Management Suite

For Service Providers looking to offer an IP, TDM or hybrid Hosted Contact Center, our platform supports  all key modules required:

• IVR
• ACD / Routing
• CTI / Desktop
• Predictive
• Power
• Preview
• Recording
• Scheduling
• App Integration

Multi-tenancy 

Built-in mapping of tenant concepts in "instances", allows to securely assign the contact center resources allocated to each account, from agents, to campaigns, call outcome codes, etc.

Confidentiality and Security

Altitude uSupervisor offers advanced and comprehensive control on who can see/do what. Configuration is made at the entity (site, campaign, team and agent). You may specify for each supervisor what entities are displayed, what entities can be changed and what operations can be performed. This access control is enforced automatically by the system for administration, online monitoring and historical reporting.

Fast Service/Campaign Activation 

Altitude Scripting Studio is a unique application, with a single language and editor, to develop IVR and routing scripts, desktop and workflow design, telemarketing and recording rules, and so on. It enables companies to quickly roll out new services and campaigns.

VoIP and PSTN connectivity 

Altitude uCI™ can be connected either directly to the PSTN (using ISDN E1/T1 trunks) or to a switch (Altitude vBox or supported 3rd party switches) using ISDN E1/T1, CTI or IP.

Virtualization and Datacenter Friendly 

These days more of these implementations are done over server farms and grip computing, which optimizes IT resources pooled across multiple accounts. We have an open software architecture, which allows to distribute most of the processes required to run multiple accounts and support virtualization technology like VMWare.

Operational Expenses Only to Match Business Model 

Service providers empower their customers to focus on their core business and remove the Capital Expenses decision process, by turning IT into a utility model: pay as you go. Based on market feedback, we created a special offering "Pay-as-Service", for BPO, outsourcers and Service Providers, where the right to use the software, the maintenance support, and the access to software upgrades is ALL INCLUSIVE.

Feature Maturity from Leadership in Outsourcers 

We have a proven record supplying contact center service providers. With specialized products for hosted customer interaction management solution, Altitude uCI™ offers a flexible, complete, leading-edge virtual contact center management solution.