Altitude Knowledge Base is a knowledge management tool tailored for the contact center embedded in Altitude uCI

Reduces new agents training time and promotes knowledge transfer and best practices. It ensures that agents provide quick, accurate and consistent information to customers.

Contact centers dramatically improve service and reduce response time using the articles, email templates, and quick text articles regardless of the type of activity. All information is centralized and may be shared among different campaigns and services.

Altitude Knowledge Base is a cooperative and dynamic tool that enables all contact center profiles to add content, from agents to managers.

After being created, documents may go through a validation process to ensure that the information is correct, consistent, and relevant to the contact center business. The revision of documents includes a version control and markup.

Highlights

• Available with Altitude Agent Desktop 

• Document approval workflow
• Consistent information regardless of activity type