Altitude uAgent provides support for multiple communication mediums. The unified desktop provides a comprehensive and seamless tool that displays critical customer data in real time in conjunction with inbound or outbound phone calls, e-mails, or chat requests. The data rich environment makes it easy for CSRs to access the information they need in order to effectively manage all types of customer interactions.  

Complete

• Out-of-the box functionality to execute and control multi-media interactions
• Windows and Web environment

Enhanced Usability

• Fully Adjustable Screen Layout
• User Defined Panels
• Fully Customizable

Increased Agent Productivity

• Built-in Multi-language Support
• Built-in Knowledge Base
• Embedded Controls

Altitude uAgent can be used directly out of the box or customized with Altitude Scripting Language (ASL). The out-of-the-box option allows multimedia interactions to be handled with full media control, consultation and editing of attached, user-defined contact data.

Altitude uAgent includes a built-in knowledge base mechanism. Additionally, applications designed for Altitude uAgent can also be used for certain back office applications or for face-to-face interactions, optimizing development investment.