Freedom of Choice for your Desktops

• Custom, Packaged or Power Desktop
• Thin or Rich Client
• Soft or Hard phone

At Altitude Software, we have been dealing with these questions for years, and know the best answer is "YES!"; so no matter which option you prefer, we can deliver, while keeping a single point of admin. That's freedom.  

Custom Desktop

When the back-office mandates an integration and performance trade-off for the front-office, use Altitude+ Connectors with SAP, Siebel or Microsoft and others.

Power Desktop

When the agent performance responding to customers matters most, use Altitude uAgent allows for full customization, built in media control, integrated workflow, attached customer context and fast improvements in operations.

Embrace Change – Do It Yourself tools

Easy Modifications – No Programmer Required

Altitude Fast Script Builder allows users with Office like skills to edit the screen flow, the dialogues, all in a drag&drop style, assisted by wizards. Now your changes can be completed on the fly, not days later.

"Create Once, Deploy Twice" – thin or fat client

For some of your campaigns and agents you may prefer a browser, for others a Windows client, based on performance, security and operational reasons. When you chose Altitude Unified Scripting to create your campaigns and services, you can deploy Altitude uAgent on a browser, windows or both at the same time!

Service Oriented Design

By centering the call flow design on the typical customer needs per service / campaign, the chances to improve customer service increase greatly. On the technology side, using a Services Oriented Architecture, with Web Services provided by Altitude Integration Server, it follows an evolutionary approach for the system.