Altitude uCI provides the best tools for IT to manage the contact center.Altitude Management Portal is a state of the art application to manage and configure all aspects of the contact center.The application can be customized to display only relevant information to each user profile. This way, IT users have direct access to config and management operations improving their productivity. Altitude Health Monitor is an application targeted to IT to manage the contact center infrastructure.Providing real time and historical data on overall system performance, over a friendly web interface and through email and SMS notifications. The solution can save thousands of dollars by avoiding system downtime. The power of the tool resides on the wide scope of specific Altitude uCI and contact center infrastructure metrics such as number of agents logged, trunk status and configuration changes. Altitude Health Monitor also takes advantage of the myriad of Hyperic HQ built-in metrics like CPU usage, disk usage or network usage and presents it in an easy to use web based GUI. IT managers can define alarms over the monitored values and get alarms through email or SMS, when things start to get out of the defined boundaries.
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