Altitude University empowers contact center staff with the knowledge and experience to make the most of the contact center.
Our approach to training, delivery options, and extensive offer of courses ensure that the training meets the needs of the staff, regardless of their role at the contact center. Altitude University has a variety of standard training courses, delivered at Altitude Software facilities, that follow a public schedule. However, Altitude University is able to deliver on-demand courses at our facilities or, hardware permitting, at the contact center site. Additionally, on-demand sessions may be customized to best fit the specific needs of each contact center.
Developer and Administrator training series guarantee that technical staff masters Altitude uCI to ensure that the contact center runs as smoothly and efficiently as possible.
Supervisor training series is essential to guarantee that the contact center takes full advantage of Altitude uCI solutions. Supervisor training series covers topics that range from specific issues related to the solution to more general tasks of the contact center.
Our training consultants, selected from our most qualified staff, combine their knowledge of Altitude uCI with their experience working at customer sites. The experience of training consultants combined with the excellence of the training materials are the key to deliver the best training courses. Contact center staff will understand and master Altitude uCI, enabling companies to optimize operations and profit from the deployment of customer interaction management solutions.
What is customized training?
Customized training has the obvious advantage of tailoring the training content to meet the exact needs of the contact center staff. Therefore, customized training is more cost-effective and practical if several people in the contact center have the same training needs.
Customized training can be delivered at Altitude Software or on-site, as long as the facilities on-site meet the hardware and logistic requirements. Altitude University provides information about the layout of the room and the required equipment. Please allow a minimum lead-time of one month to schedule customized training courses.
Altitude University encourages direct discussion of the training programme between the contact center manager and the training consultant to ensure that the training consultant fully understands the requirements of the contact center manager.