Helping those in need requires a reliable and complete contact center solution to provide the best care in critical times. Either to follow up on the patients treatment progress or just to be available to schedule medical appointments, healthcare organizations must be equipped with the right tools. |
Agents must also be able to quickly and accurately access a patient complete medical history to provide the best possible care and information. Agent desktops must provide the holistic patient view and, at the same time, allow agents to interact with them using the most appropriate interaction channel mix.
Related Case Studies
|
|
Bayer is one of the main chemical-pharmacist's companies in the world and offers a wide range of products and services that include human and animal health (Bayer HealthCare), agriculture (Bayer CropScience) and innovative materials (Bayer MaterialScience). |
|
|
Sanofi Pasteur is the vaccines division of sanofi-aventis Group. A world leader in the vaccine industry, sanofi pasteur offers the broadest range of vaccines protecting against 20 infectious diseases. The company's heritage, to create vaccines that protect life, dates back more than a century. Sanofi Pasteur is the largest company entirely dedicated to vaccines. Every day, the company invests more than EUR 1 million in research and development. |
|
|
Spanish Red Cross main activities are social care, health services, international co-operation and emergency response. Its regional and provincial offices have open, participative structures and an organisation culture that emphasises the value of volunteering. To meet this challenge, Altitude Software deployed Altitude uCI 7, supported by a ""pure IP"" communication infrastructure, integrated with PABX´s from two different vendors and using IP phones. The new Red Cross contact centre is a multichannel solution already, with inbound and outbound voice, fax and email, but is scheduled to integrate chat and Web collaboration, adding to a complete multichannel solution totally integrated with existing corporate applications. In the future, the Red Cross will extend the Contact Centre to remote agents to promote the participation of home based volunteers and handicapped people. |
 |
