Altitude Software

Outsourcing

Outsourcers are probably one of the most demanding users of contact center technology because they cater to different industries from media to logistics, covering customer service, telemarketing, and debt collection among other business applications.
Over the last couple of years, this industry has experienced a significant growth as many organizations choose to outsource non-core functions in order to achieve cost savings and gain access to specialized expertise. Outsourcers need a flexible, scalable and cost-effective platform to accommodate industry´s different requirements and still be competitive, without losing innovative edge.


Related Case Studies

 

transcom Transcom WorldWide is Europe's largest Customer Relationship Management (CRM) solution and outsourced contact centre provider, with 41 service centres employing more than 12,000 people delivering services in 23 countries. With Altitude Software, Transcom offers a complete CRM solution in all its locations,  with agent, IVR applications, predictive and power dialling solutions, call recording and workflow management solutions. Case Study

 

optima

Founded in 1992, Optima Communications (based in Toronto, Canada) specializes in customer relationship optimization for high-involvement purchase decisions, as well as complex product and service categories.

 Case Study

 

Sitel

  SITEL is a leading global provider of outsourced customer support services which empowers companies to grow by optimizing contact center performance and unlocking customer potential.

 Case Study

 

Teleperformance

Established in 1978, Teleperformance is the global expert in contact center management, creating more value through a better customer experience. Their core business spans the full spectrum of CRM/BPO contact center solutions.

 

ventrica_logo150px

Ventrica, with over 25 years of combined industry experience in the outsourcing contact centre sector, provides intelligent multi-channel solutions to help companies build stronger customer relationships. Achieving business growth of over 200% in 2010, amidst tough economic conditions, the 134 seated outsourced customer contact centre offers innovative, niche prospect & customer contact ideas for global blue chip companies.

 

 Case Study

 

b2s Based in Casablanca, Accolade is a 600 seats call center created in 2004 and owned by ONA, 1st privated group in Morocco (www.oma.ma). Mostly oriented towards valued added activities (sales, technical support, business process outsourcing …), Accolade developed an offshore approach of the call center sector as a "Pure Player", and can proposed the best service/price service of the market.

 

Call Center Poland Call Center Poland S.A, the leading outsourcing call center company in Central and Eastern Europe, specializes in providing high quality multilingual telesales, customer care and business process outsourcing services 24 hours a day, 7 days a week. As a near-shore/offshore contact center, Call Center Poland offers a range of solutions which significantly reduce clients' operational costs without compromising quality.

 

Dedic

Dedic is one of the largest Brazilian Contact Center companies and belongs to Portugal Telecom group. Dedic was created in the end of 2002.

 

Euroccor Euroccor operates its activities from Sofia, Bulgaria for the Belgian Market. Euroccor is not accidentally based in Bulgaria. This youngest member of the EU offers many advantages which will last for a long period according to several independent sources. Regardless whether they are dealing with small, medium-sized or big projects, they always handle your projects in an organized and flexible way. No company can grow without adapting to the altering technological and economic world.

 

FIKO

FIKO is a Kristiansand, Norway based Application Service Provider, growing fast in the Nordic region, while providing companies with hosted contact centre services, within a portfolio of ASP solutions. It has recently adopted the Altitude uCI suite with the Altitude vBox to deliver reliable, cost-effective, fully functional call centre services. FIKO prospect Norwegian Contact Centre Outsourcer MAXMarketing needed to establish 70 agents in distributed locations around Norway. As MAX Marketing was in a startup phase, obtaining the capital investment to establish a conventional IP telephony infrastructure was a big problem to their business plan.

 

Gobal Call Center With a fast growth pace over the last couple of years, Global Call Center part of the SPG  group is today firmly established as the leading contact centre outsourcing companies in Tunisia. The Tunis-based company implemented Altitude uCI in 2003 to sustain its growth and reduce its operational costs. The Altitude-enabled automated contact center was up and running in 3 weeks. Case Study

 

GSS

The GSS Group is the market leader in CRM operating services, with the capacity for developing comprehensive services through all communications and contact channels at each and every stage of a Customer's Life-cycle.

 

Portima Portima is the global IT partner of insurance professionals and builds on an environment in which insurance brokers and insurance companies do business quickly and securely. Portima launched the brokers' package BRIO for office management. The package is constantly being further extended and, in cooperation with users, adapted to the needs of a modern brokers' office. Case Study

 

Proximedia, an outsourcer in northern Quebec, Canada, has been providing their clients across Canada with bilingual quality customer interaction solutions for over 7 years. With a focus on 'Customer Satisfaction", Proximedia has quickly earned a solid reputation in the industry by offering a wide range of services related to telemarketing and customer service, winning awards such as "Outsourcing Call Centre of the Year" AMDRC and "Quality of Service" Rouyn-Noranda Chamber of Commerce & Industry. Proximedia has developed an expertise in Telecommunications, Financial Services and Fund-raising. Case Study

 

Spark Response Spark Response is an outsourcing services provider focused on contact center and e-Commerce fulfillment. Spark wanted to provide a more effective and faster service, having three main criteria when selecting the technology provider: performance, compliance and cost. Following a comprehensive selection process, Spark chose Altitude uCI for its reckoned effectiveness in supporting contact centers to increase agent productivity, boost success rates for outbound campaigns and assure compliance with regulations. Case Study

 

The Results Companies is a leading-edge customer contact solutions provider for many Fortune 500 and Fortune 1000 companies. Established in 1990, The Results Companies provides services through over 4000 CSR's located in 20 locations worldwide. Results is an innovative organization with a proven track record in customer service and sales performance. With a foundation rich in technology and innovation, Results has developed systems designed to improve call management, thus enhancing service, performance and the customers' overall end experience. Case Study

 

tm-system.gif TM System is a Spanish telemarketing company based in Granada employing a variable number of around 50 people. At present, TM System is organized in three core areas all focusing in telesales campaigns for related to civic / social issues awareness and promotion ; recruit volunteers and members for NGO's and organizations dedicated to social work and external campaigns, surveys, etc.; Case Study

 

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