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Lisbon, Portugal, October 9, 2008
New Partnership with Leading Paraguayan IT Solutions Provider Expands Altitude Software’s Solutions Reach in Latin America Key Markets
Altitude Software, a global independent contact center solutions vendor, and HPTI Sistemas e Equipamientos SA, an advanced IT solutions provider based on Paraguay, have signed an agreement to offer the Paraguayan companies access to Altitude Software’s leading contact center solutions.
Altitude Software now addresses the Paraguayan market through HPTI, reinforcing its main strategy of covering all the relevant markets in Latin America, where the company already has offices in Argentina, Brazil, Colombia and Mexico. This strategy has been successful as, according to a recent report issued by the leading analyst Gartner*, Altitude Software has experienced a 115% increase in agent shipments in 2007 and it now holds a top five market share position among contact center solution vendors in the region.
Commenting on the partnership, Altitude Software’s President for Latin America Elaine Ferreira stated: “Altitude Software’s offering has proven to be the right choice to address emerging contact center markets’ needs, such as Paraguay. This agreement with HPTI not only enables us to enter a market we consider to have potential to grow, but also strengthens our presence at a regional level by addressing one more local market in Latin America with a qualified partnership. We are very pleased to partner with HPTI”.
Angela Perez, Marketing Manager at HPTI, stated that “this alliance represents an important extension of our portfolio. Altitude Software’ solutions bring a clear added-value proposition and fulfill the main HPTI requirement, which is delivering the best solutions to the market. As so, we believe this agreement will help us and Altitude Software to achieve major gains in the local and even regional market”.
Altitude Software is a leading independent contact center solutions vendor, with 18 offices worldwide, resulting in a fast expanding regional customer base and strong partner network. The Altitude uCI (Unified Customer Interaction) suite has a ten year plus track record of outstanding results in contact centers worldwide, having won 40 plus Industry Awards for Innovation and Performance in more recent years.
* Gartner Dataquest report “Market Share: Contact Centers, Worldwide, 2007” by Drew Kraus, June 2008.
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About Altitude Software
Altitude Software is a leading independent contact centre vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centres, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies. Altitude Software serves around 800 customers of all sizes (with more than 200.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 18 Offices in four continents. Please visit us at www.altitude.com.
About HPTI Sistemas y Equipamientos S.A.
HPTI Sistemas y Equipamientos S.A. is dedicated to provide software and hardware solutions to commercial and banking areas by developing proprietary systems and representing companies from Brazil and Latin America. HPTI develops, integrates and provides technical assistance to these solutions with direct support from the represented companies. Its broad product portfolio serves a diverse range of customers from small businesses to large multinationals with the same quality and high technology. For more information visit http://www.hpti.com.py/
For more information
Altitude Software
Carlos Taveira
Marketing Communications
Phone: +351 214 129 800
Email: carlos.taveira@altitude.com
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