Readers recognize Altitude Software’s Altitude uCI contact center suite as the best contact center solution available in the UK

Lisbon, Portugal, 27 April 2009 – Altitude Software’s contact center suite, Altitude uCI 7, was voted the “Contact Center Product of the Year” in 2009 by the readers of the UK Network Computing magazine at the 3rd Network Computing Awards. This is the second time in three years Altitude Software wins this award, surpassing Aspect, amongst other competitors. 

The Network Computing Awards distinguish individuals and IT providers considered to be at the forefront of the industry and acknowledge the best industry-wide technologies and solutions. Voted by the Network Computing readers during several months, this Award underlines Altitude uCI 7 value proposition as the market leading solution offering high level sophisticated functionalities and an effective and open architecture to help contact centers face new economic challenges. 

As Richard Woollaston, Altitude Software UK, Ireland & Nordics General Manager, explains, "in this highly competitive economic environment, the right customer interaction management solution can make the difference. Altitude uCI provides contact centers with a cost-effective solution and helps them to significantly increase productivity, campaign success rates and improve service quality levels. This award shows the market’s recognition for these capabilities and the ongoing investment Altitude Software makes in the development of the most flexible, efficient and advanced solutions. I would like to thank all those who have voted for Altitude uCI as the product of the year 2009".  

“The Network Computing Awards reflect the industry’s judgment of the offerings made available by IT companies, and distinguishes the technologies at the forefront of all sectors. On behalf of the readers of Network Computing magazine, Congratulations to Altitude Software on winning the award for “Contact Center Product of the Year” to Altitude Software”, says David Bonner, Events Manager of the Network Computing Awards.  

Altitude Software recently announced an update of the Altitude uCI 7 customer interaction suite with new features to help contact centers optimizing campaigns, achieving higher first call resolution rates and close more deals despite tighter IT budgets and fewer prospects. The new release includes enhanced unified agent desktop, built-in knowledge base and intelligent routing, as well as new campaign optimization, campaign management and reporting features. These new functionalities were designed to help contact centers to be more competitive and efficient in proactive customer care, customer acquisition and customer retention, while providing superior compliance and streamlined operations to excel on service quality. 

The Altitude uCI is a suite of contact center software solutions that boasts outstanding results throughout 800-plus customers worldwide, supporting both open and proprietary VoIP solutions, leveraging the detailed know-how of the contact center operational aspects, from agent coaching to IT management. Altitude Software is a leading independent contact center solutions vendor, with 16 offices worldwide, resulting in a fast expanding customer base and strong partner network with a special focus on delivering business value to contact center outsourcers. 

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About Altitude Software 

Altitude Software is a leading independent contact center vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact center. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies. Altitude Software serves around 800 customers of all sizes (with more than 200.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 16 Offices in four continents. Please visit us at www.altitude.com.