Altitude uCI™ now supports Skype as a another high potential, effectively managed, interaction channel enabling contact centers to take advantage of the unified monitoring, reporting and development environment.
With Altitude uCI ™ , the Contact Center 2.0 becomes a reality and companies can now better serve a new pool of customers in a more efficient and widely available way.
“Altitude Software offers market proven contact center solutions that are the perfect match for Asterisk. Achieving Skype (…)enable customers worldwide to achieve greater performance”, states Bill Miller, vice president of product management, Digium.
480 Million Users Can Connect to Altitude Contact Centers
The interoperability with Skype will allow Altitude Software contact center customers to gain access to 480 million Skype users, by adding Skype as a new interaction channel to their Altitude uCI™ platform in the contact center.
The ease, simplicity and cost of dialing a company center using a skypeid, from any Skype client will surely attract many users.
Enterprises Can Now Offer a “global toll free” with Altitude + Skype
Enterprises can use the new functionalities to set up single “global toll free” service, and provide managed support to customers calling via Skype to the contact center, thus reducing costs while delivering the same service level. The possibility to route and manage Skype calls inside the enterprise will appeal to a number of organizations since they will be able to keep the same control and service level goals as for other managed interaction channels.
About Altitude vBox
A SIP based soft switch for contact centers, running open source Asterisk™ and optimized by Altitude Software for performance, usabilility and direct integration with Altitude uCI ™ . All you need to start with VoIP is a server and choosing your soft or hard phones!
Standard Hardware + Open Source Software = Low Cost
Altitude vBox is a contact center optimized soft switch running on standard hardware and based on Asterisk, which enables customers to reap the benefits of world-class software functionality at a modest cost. Fully scalable, the solution can start with just a few seats and grow to meet the organizations specific needs, enhancing both features and functionalities along the way.
Interoperability + SIP = Freedom of Choice
True to its "Freedom of Choice" commitment, Altitude vBox is compatible with existing PBXs and IP-PBXs, allowing you to experiment VoIP side-by-side with TDM. Moreover, the open architecture of the Altitude solutions also integrates with existing contact center solutions, preserves investments in traditional systems, while providing a platform for future applications.
One-Stop Shop Solution = Fast Deployment
Altitude IP Contact Center, with Altitude uCI ™ and Altitude vBox , offers a turnkey solution that enable organizations to implement a state-of-the art IP contact centre very rapidly. Depending on your operational needs, your new VoIP center can be up and running in hours, thanks to the pre-integration between Altitude vBox and the rest of the Altitude uCI™ database.
Altitude IP Contact Center
