A fully integrated call center can play a key role on the overall enterprise information value chain, an opportunity to build brand value and strengthen customer interactions, increase revenues and improve overall operational efficiencies.
Altitude Software's business is the developments of Altitude uCI™ – a suite of applications aimed at helping organizations achieve a successful Unified Customer Interaction strategy
Altitude Unified Customer Interaction suite
Altitude uCI suite - is a comprehensive solution that enables you to manage customer interactions in a multimedia contact center environment. Altitude Software delivers total suite and modular unified customer interaction solutions that enable companies to automatically respond to changing business needs, improve the overall customer service and achieve a significant return on investment.
Altitude IP Contact Center
Altitude IP contact center – is a complete multimedia contact center solution running on IP. Altitude's IP contact center provides the full functionality of the Altitude uCI suite with added connectivity to Altitude vBox, a SIP-based media voice switch, as well as to a variety of IP-PBXs through ISDN and CTI.
Altitude Hosting Platform
When deployed in a Data Center, Altitude uCI supports a Service Provider to host contact center services, with rapid deployment, security and fast return on investment. With this service, companies requiring a contact center can outsource the technology infrastructure while retaining all the control and security they need.
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