A fully integrated call center can play a key role on the overall enterprise information value chain, an opportunity to build brand value and strengthen customer interactions, increase revenues and improve overall operational efficiencies.
Altitude Software's business is the developments of Altitude uCI™ – a suite of applications aimed at helping organizations achieve a successful Unified Customer Interaction strategy
Altitude Unified Customer Interaction suite
Altitude uCI suite - is a comprehensive solution that enables you to manage customer interactions in a multimedia contact center environment. Altitude Software delivers total suite and modular unified customer interaction solutions that enable companies to automatically respond to changing business needs, improve the overall customer service and achieve a significant return on investment.
Altitude IP Contact Center
Altitude IP contact center – is a complete multimedia contact center solution running on IP. Altitude's IP contact center provides the full functionality of the Altitude uCI suite with added connectivity to Altitude vBox, a SIP-based media voice switch, as well as to a variety of IP-PBXs through ISDN and CTI.
Altitude Hosting Platform
When deployed in a Data Center, Altitude uCI supports a Service Provider to host contact center services, with rapid deployment, security and fast return on investment. With this service, companies requiring a contact center can outsource the technology infrastructure while retaining all the control and security they need.
Altitude Software (www.altitude.com )
is the leader of unified customer interaction solutions, managing
dynamic contact centers independently of platforms since 1993.With about
900 customers in 60 countries, altitude strives for customer
satisfaction and is ISO 9001 certified for its worldwide support.
Altitude Software has won 40+ industry awards and it has been included
by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI”
(unified customer interaction) is a software suite that manages in real
time enterprise functions like Customer Service, Help Desk, Collections,
Telesales, Surveys, etc. It is unique in accelerating the creation of
services and campaigns, thanks to the unified design studio, routing,
dialer, voice portal, desktop front-end, monitoring and analytics.
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