Altitude uCI™ provides the tools and data that can maximize contact center performance, by optimizing operational management, human resources, quality and the overall productivity.
Altitude Management solutions allow more focus on business needs and improves infrastructure management, workforce management, and the overall business results.
Unified channel management capabilities are complemented by a set of components that streamline the management tasks of contact centre operations, optimize quality and workforce management, historical reporting and integration with business intelligence tools.
State-of-the-art contact center supervisioning and
management tool
Altitude uSupervisor is a state-of-the-art supervision and management tool that manages, monitors, and allows real-time, as well as historical, reporting of multimedia customer interactions.
Reports and analytics allow improvements on the performance of the contact centre operations
Altitude Software provides a unified reporting solution that provides managers' the ability to respond to immediate needs and to continuously improve the effectiveness of the contact centre.
Workforce management: forecasting, planning, scheduling and daily management
Altitude Workforce Management functionality is an integrated solution to manage your contact workforce providing you the tools to manage everything your center needs to achieve quick and meaningful results.
Quality management: drive enterprise quality
Intelligent Recording is currently used as an efficient mechanism to drive enterprise quality. The real value of recording customer interactions comes from the intelligent analysis of these recordings in order to identify issues, good and bad practices, and enable organizations to continuously improve their most important metrics: successful call outcomes and satisfied customers.
Highlights
Unified management for multi-media, multi-site contact centre operations
Altitude Software (www.altitude.com )
is the leader of unified customer interaction solutions, managing
dynamic contact centers independently of platforms since 1993.With about
900 customers in 60 countries, altitude strives for customer
satisfaction and is ISO 9001 certified for its worldwide support.
Altitude Software has won 40+ industry awards and it has been included
by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI”
(unified customer interaction) is a software suite that manages in real
time enterprise functions like Customer Service, Help Desk, Collections,
Telesales, Surveys, etc. It is unique in accelerating the creation of
services and campaigns, thanks to the unified design studio, routing,
dialer, voice portal, desktop front-end, monitoring and analytics.
Altitude Management
