We do not just sell cutting edge contact center solutions, we offer customers a solid partnership in the field of Professional Services, Training and Customer Assistance based on our worldwide and in-depth experience and expertise. The cornerstone of the Altitude approach is our industry-recognized agility, willingness and effectiveness to meet and surpass customer demands.
Altitude Services Offer
Contact centers are key elements in any customer based strategy. The provided services and the returned value to organizations are much more significant now than a few years back. The contact center environment has also grown more complex due to the myriad of available interaction channels and business models, ranging from on-premises to virtual and distributed operations with remote agents.
Our business approach aims at leveraging our experience in assisting customers with all their contact center related needs , ensuring the right technology, processes and people are in place.
Professional Services
Either through our world-wide network of certified partners or directly from Altitude, our customers can relay on a dedicated team of experts with the appropriate skills, supported by proven methodologies to ensure a successful and smooth project implementation. Our consultant profiles cover the entire implementation cycle from analysis to project management.
Training
Altitude University delivers a complete set of training packages to support users, with different profiles, to take full advantages of our products. The courses methodology is oriented to a more hands-on approach and trainers are experience professionals with a backgroud as consultant in deploying and operating Altitude uCI. All courses are very flexible and can be adapted to customer’s requirements.
Customer Assistance
At Altitude we’ve developed a complete Customer Assistance framework to support our customers and assist them in tackling any business challenge they may face. Our offer includes proactive program designated Premier Support and Technical Support. Both programs include Meeting Point which is the primary interface with our customers for all items related to technical assistance and a multichannel point of contact to submit tickets and check their progression.
Altitude Software (www.altitude.com )
is the leader of unified customer interaction solutions, managing
dynamic contact centers independently of platforms since 1993.With about
900 customers in 60 countries, altitude strives for customer
satisfaction and is ISO 9001 certified for its worldwide support.
Altitude Software has won 40+ industry awards and it has been included
by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI”
(unified customer interaction) is a software suite that manages in real
time enterprise functions like Customer Service, Help Desk, Collections,
Telesales, Surveys, etc. It is unique in accelerating the creation of
services and campaigns, thanks to the unified design studio, routing,
dialer, voice portal, desktop front-end, monitoring and analytics.
Services 
