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Knowledge Base |
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Altitude Knowledge Base is a browser based application, that smoothly integrates with uAgent Windows or Web, improving the efficiency and quality of agent responses.
Improved quality and reduces response time
Easy to use knowledge base mechanism
The knowledge base can include hierarchies of both articles and email templates, to help agents responding to customer interactions. New documents can be created by team leaders but also by the agents them-self.
Cooperative knowledge base creation with approval workflow
In order to guarantee quality, the tool supports a document workflow approval process for articles and templates, from authors to reviewers, which includes version control and markups. Only an approved document is visible to agents when responding to customers.
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| Highlights |
- Articles and Templates
- Approval Workflow
- Integrated with uAgent Windows and Web
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| Altitude Software (www.altitude.com )
is the leader of unified customer interaction solutions, managing
dynamic contact centers independently of platforms since 1993.With about
900 customers in 60 countries, altitude strives for customer
satisfaction and is ISO 9001 certified for its worldwide support.
Altitude Software has won 40+ industry awards and it has been included
by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI”
(unified customer interaction) is a software suite that manages in real
time enterprise functions like Customer Service, Help Desk, Collections,
Telesales, Surveys, etc. It is unique in accelerating the creation of
services and campaigns, thanks to the unified design studio, routing,
dialer, voice portal, desktop front-end, monitoring and analytics.
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