About this course
This introduction course to Altitude Scripting Language and the award winning Altitude Script Developer environment enable programmers with a quick ramp-up on the concepts and elements of building an agent business application. The course enables programmers to effectively leverage the power of Altitude uCI to quickly enhance contact center productivity for simple campaigns.
key focus
- Transfer previous programming knowledge to Altitude Scripting Language.
- General Altitude Scripting Language elements: script, node, variables, subroutines and functions, initial data and end calls.
- Multiple nodes/screens: use the visual flow editor to design multiple node scripts.
- Attractive graphical input elements.
- Input validation and dynamic interfaces.
Requirements
- Windows Desktop environment and applications at a user level.
- Notions of Client/server applications.
- Notions of contact center architecture.
- Knowledge of business process flow.
- Basic knowledge of a programming language is a plus.
Course contents
| Schedule |
Day 1 |
| 9h00-10h30 |
401: Welcome and Script Developer. |
| 11h00-12h30 |
402: Initial data for an outbound script. |
| 14h00-15h30 |
403: How the script talks with the server. |
| 16h00-17h30 |
404: Multiple nodes and specialized inputs. |
| Schedule |
Day 2 |
| 9h00-10h30 |
405: Deploy uAgent scripts. |
| 11h00-12h30 |
406: Good-looking interfaces with validation. |
| 14h00-15h30 |
407: Dynamic interfaces. |
| 16h00-17h30 |
408: Write a complete script. |
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Course reference:
AS-C730
Course duration:
2 days
For a full in-depth course outline please request our through
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