Altitude Cloud Brings Modular Solutions, Reduced Costs and More Flexibility to a Very Competitive Market

Orebro, Sweden, and Lisbon, Portugal, May 15th, 2012 — Altitude Software, a global leader in contact center technology, today announces that it has started to deliver cloud contact center solutions in Scandinavia, following the acquisition of a majority of Sweden-based Software-as-a-Service provider ASP Nordic from private investors.

The new venture advances the delivery of next generation cloud solutions, under the Altitude Cloud brand, initially with a focus on Scandinavia. Since 2008, ASP Nordic has been an Altitude Software partner, running operations in the Cloud for thousands of users in leading contact centers in Scandinavia. The transaction financial details were not disclosed.

Afro Asian Assistance Implements World-Class Multimedia Contact Center in Bahrain

Specialist Travel Assistance and Insurance Provider Drives Customer Service to New Heights with Altitude Software

Manama, Bahrain, April 12th 2012 – Altitude Software, a global leader on contact center technology, today announces that a unique multimedia contact center dedicated to Travel Assistance and Travel Insurance has been launched in Bahrain to support Afro Asian Assistance in boosting service levels and efficiency.

Located in Manama, the contact center is powered by the Altitude uCI™ tm solution which provides Afro Asian Assistance with a wealth of advanced IP contact center features such as dialer, voice recording as well as unified centralized monitoring, queuing, routing and reporting.

''Our comprehensive assistance services have been developed for this market after studying the actual and projected needs of the sector,'' said Omar-Javier Baba Quiros, Managing Director at Afro Asian Assistance. ''With its range of services at competitive prices, its network of service providers worldwide and its world-class contact center fully dedicated to our industry, Afro Asian Assistance was created to be the region's 1st choice Assistance Company."

Altitude's Contact Center Suite is the UK's Preferred Software Solution at the 2012 Network Computing Awards for the 4th Year Running

London, United Kingdom, April 10th 2012 – Altitude Software, a global leader in contact center technology, today announced its victory as "Contact Center Product of the Year" for the 4th consecutive year, as voted for by readers of Network Computing Magazine.

The trophy represents industry wide recognition to individuals and IT providers that offer the most innovative technology solutions and products in this rapidly evolving market. "Altitude Software has consistently been positioned as a top IT provider by our readers. This assessment demonstrates that Altitude is recognized as a prominent player in the market, that introduces ground-breaking tools and solutions to the contact center industry, with a strong innovative outlook," said David Bonner, Manager for the Network Computing Awards. "On behalf of our readers, I would like to congratulate Altitude Software for having won the 'Contact Center Product of the Year' for the 4th consecutive year".