Gastão Taveira - President & CEO
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Gastão Taveira has been President and CEO of Altitude since 2003. Gastão has a long track record in international management for more than 20 years, with McKinsey & Co and Credit Suisse group and others. Before joining Altitude Software he has invested in other Technology companies which he managed to develop and grow, namely Enabler systems acquired by Wipro in 2005. Gastao Taveira holds an engineering degree from Universidade do Porto (Portugal) and an MBA from INSEAD. Gastão speaks fluently: English, French, Portuguese, Spanish |
Rodrigo Prazeres - CFO
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Rodrigo Prazeres is responsible for providing the company with strategic financial guidance and oversees all accounting, budgeting, financial planning, treasury and risk management activities. He is also in charge of Human Resources Development at Group level. Rodrigo has a track record of more than 20 years in Finance, in various local and multinational companies. His career includes experiences in the Automotive Industry (Grupo Entreposto), Insurance (Winterthur/Credit Suisse), Telecom (Novis/SonaeCom) and Information Technologies (Audaxys/Banco Efisa). He joined Altitude in 2009. Rodrigo holds a degree in Management from Universidade Católica Portuguesa (Lisbon, Portugal), and currently lectures Financial Analysis and Planning, Corporate Finance and Management Control Systems at Instituto Superior de Línguas e Administração (ISLA), Lisbon. Rodrigo speaks fluently: English, French, Portuguese and Spanish |
José Burnay da Fonseca - Executive Vice-President Customer Assistance
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José's mission is to implement and manage a worldwide Customer Assistance Quality program, by responding to technical support requests according to customers expectations both in time and quality of services, providing a complete and diversified pack of services, helping Customers optimize the use of Altitude Software products, and by maintaining an effective multichannel communication process during all Customer Assistance interactions. José joined Altitude Software in 2001, following a 14 year experience at Unisys, where he played several roles in the Customer Support Division, initially as part of the Portuguese subsidiary management team and later at the European headquarters, managing the implementation of large international projects. José holds a Masters Degree in Law from Universidade de Coimbra, complemented with two Post-Graduation programs, "Human Resources Management"(Partex) and "Master in Business Administration" (Development Systems). José speaks fluently: English, French, Portuguese, Spanish |
Mário Silva Pereira - Executive Vice President Global Professional Services
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Mário Silva Pereira’s mission is to manage the optimization of resources and coordinate a multidisciplinary team of Consultants for Partners and End-Customers providing services such as consultancy, implementation/integration professional services and training in a international and multiproject environment. Prior international positions include Operations Technical Director for Latin America in São Paulo, Brasil and Technical Director for North America in San Jose, CA, USA. Mário Silva Pereira has been working at Altitude for more than 14 years - from its inception to date – with a wide experience and international exposure in delivering demanding and complex contact center projects in the Finance, Insurance and Banking, Telco’s, Retail and Services industries worldwide. Mário Silva Pereira holds a Masters Degree in Computer Science from Faculdade de Ciências de Lisboa. Mário speaks fluently: English, French, Portuguese, Spanish |
Miguel Araújo Lopes - Executive Vice President Marketing and Product Management
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Miguel has 15 years of international experience in the CRM software industry and, for the past six years, he contributed for the recognition of Altitude as the only European independent company with global presence ranked as Visionary in Gartner’s Magic Quadrant. Currently, his responsibilities include defining the company strategy, managing the product life cycle, defining and executing the marketing plan, and supporting the sales force in 15 offices globally, which enables to get the customer feedback into the company roadmaps with R&D. Before Altitude, he managed contact center product lines and teams at Siemens ROLM (USA) and Siemens ICN (Germany), in the areas of PBX, CTI, and Contact Centers. He took part in ITU’s standards definition of CSTA (p.III) which led to the creation of Siemens HiPath ProCenter and won a Top50 Worldwide Innovation Competition and a patent on advanced skills based routing. Miguel is a frequent speaker at ICCM, CeBIT, CRM Europe, ComputerTelephony, IDC. Miguel holds an MBA from Santa Clara University (CA, USA) and has a B.S. in EE/CS from Instituto Superior Técnico (Portugal) Miguel speaks fluently: German, English, French, Portuguese, Spanish |
Pedro Pimenta - Executive Vice President Product Development
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Pedro Pimenta is responsible for Research & Development, Quality Assurance, and Technical and Training Documentation teams managing the technical planning and product delivery. Prior to joining Altitude in 1993, Pedro held a teaching and researcher position at Universidade Nova de Lisboa and was involved in e-learning projects at the Portuguese Air Force. Pedro holds a degree in Computer Science from Universidade Nova de Lisboa, Faculdade de Ciências e Tecnologia. Pedro speaks fluently: English, French, Portuguese, Spanish |
Elaine Ferreira - President Brasil and Vice President Latin America
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Elaine’s mission is to drive Altitude's growth in Latin America, leveraging our success in markets where we are not currently present and establishing Altitude as a market leader. Elaine has a wide experience in the financial sector, especially in the area of mergers and acquisitions, acquired in almost 4 years at Santander Investment Bank. In addition, she also participated in the financial restructuring of mobile telephony operator Americel, company that currently belongs to Telecom Americas Group. At Altitude, Elaine manages a team of 50 people at the Brazilian and Mexican offices and a wide network of partner in Latin America. Elaine is also Vice President of ABRAREC - Brazilian Relationship Association among Customer and Enterprise. President of Altitude Software Brasil & VP Latin America, Elaine Ferreira is graduated in Business Administration by Fundação Getúlio Vargas, with complementary studies in International business in France. Elaine speaks fluently: English, French, Portuguese, Spanish |
José Santos Coelho - Executive Vice President and General Manager Portugal
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José Santos Coelho´s mission is to maintain Altitude Software a leader in the Portuguese market. With a team of very experienced and committed specialists in the contact center business, he is helping costumers to implement new operations or develop existing ones with new features or new technologies that allow the reduction of exploration costs and the increase of costumer service satisfaction. He has the responsibility for developing Altitude Software presence in Greek and Italian markets. |
Laurent Detournay - General Manager Benelux and Central Europe
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Laurent's mission is to manage Altitude Software Benelux and Central Europe. Laurent has over 15 years experience in the contact center industry. Laurent has been holding both technical and sales/pre-sales oriented positions, like International Consultant and Strategic Project Director for Vocalcom. He has also worked for AT&T and BT as Principal Sales Manager. Laurents holds a Civil Engineering degree in computer science at Applied Sciences University of Louvain, Belgium. Laurent speaks fluently: Dutch, English, French |
Mark D. Lepko - President North America
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Mark Lepko’s mission at Altitude is to drive sales, professional services, and technical support to meet and exceed customer demands in North America. Mark Lepko has over 20 years experience in the contact center industry. Mark began his career managing large scale call center operations with both inbound and outbound applications. He has broad experience leading teams with engagements in the Retail, Outsourcing, Utility, Financial Services, and Automotive industries. Mark has held senior leadership positions in companies such as Aspect, Verint, VoiceGenie(Genesys) and CosmoCom. Mark holds a degree in Economics from Drexel University. Mark speaks fluently: English |
Raquel Serradilla Juan - President & CEO Spain
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Raquel Serradilla´s mission is to make Altitude Software the contact center leader in the Spanish market. To achieve this she relies on a very committed team covering areas such as sales, presales consultancy, professional services, support and training. She is very focused in making the Spanish market aware of these technologies to help decision makers to decide based on the knowledge and experience. Raquel Serradilla has been working at Altitude for more than 7 years. Before joining Altitude, she was working as a Sales Manager at BancTec Iberica (formerly Recognition) and Intergraph España as a Presales Consultant. Raquel Serradilla holds a Computer Science Engineering degree and a Masters Degree in Telecommunications from Politecnica of Madrid University and a Bachelors Degree in International Business Administration from the Lincolnshire and Humberside University. She is Course Director from Technology Area at the Spanish Master of Contact Center. Raquel speaks fluently: English, Portuguese, Spanish |
René Esline - PDG and General Manager France
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René Esline’s mission is to manage Easyphone France to reinforce Altitude Software’s position in France, serving our customers, developing partnerships and increasing our market penetration through profitable operations. René Esline has been working at Altitude since March 2003. René Esline has a 28+ years track record in the IT business, previously working for Unisys – sales and marketing manager, Groupe Bull – product line director and then Integro (a French software editor) – marketing & sales director. René Esline holds a Masters degree in Economics and Business Management from Paris Dauphine University reinforced by the INSEAD Advanced Management Program for Executives in 1991. René speaks fluently: French, English |
Riadh Boukhris - Vice President Middle East and North Africa
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Riadh Boukhris joined Altitude in Dubai Internet City to serve as Middle East & North Africa Vice President in June 2000. He has built and managed a successful team of contact center experts that implemented contact centers for forward-thinking organizations in the region, like Etisalat in the UAE. These strong business achievements made Altitude the leader in its market, in the region. Previously, over a period of 12 years, Riadh held several key international positions at Alcatel Telecom, including Managing Director of Alcatel Pakistan and Key Account Manager for the United Nations worldwide. He holds two Master degrees, one in Computer Sciences and one in Electronics, from the Institute of Technology of the University of Nice, France, and he completed his business studies at INSEAD Business School. Riadh speaks fluently: Arab, English, French |
Richard Woollaston - General Manager UK, Ireland and Nordic Countries
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Richard's mission is to develop Altitude's presence in the region He has over 20 years' experience in the software industry, including 7 years with Datapoint, the pioneer in call centre automation in the UK, in a variety of roles both in the UK subsidiary and at international level. Studied Government at the University of Essex. Richard speaks fluently: English |
Shlomo Harari - President Asia Pacific Region
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Shlomo Harari’s mission is to manage the APAC sales and business development, establishing a strong distributing channel specifically in the off-shoring countries and the APAC region. Shlomo Harari brings over 30 years of experience in the technology industry and important industry insight. He was President of CosmoCom Israel (one of the leading providers of HCC solutions and strongly established in Telco’s) and CosmoCom’s VP sales APAC. Previously to CosmoCom, Shlomo was President of Surf& Call Solutions (a provider of collaboration solutions), Shlomo has extensive experience in developing new markets and channels in the APAC region. Shlomo Harari holds a Masters Degree in Business Management from the University of Tel Aviv, Israel. Shlomo speaks: Hebrew, English (and some Brazilian Portuguese!) |
