image description

Training and Certification

The training and certification received at Altitude University will help you make the most of your contact center.

Altitude University’s mission is to increase Contact Center performance through well-trained and motivated human resources. Altitude University works closely with Research & Development, Service Excellence and Customer Care to design training courses and certifications that meet your Altitude solutions knowledge needs.
 

Access Altitude University Knowledge Hub to request Altitude's training and certification.

Download our Certification presentation and learn about Altitude Certified Professional (ACP) program.

Download our catalog and find out more about Altitude's training offering.

Altitude Certified Professional (ACP) is Altitude’s official certification program that recognizes and validates the expertise and skills of professionals in the use of Altitude solutions.

Altitude certification program recognizes seven contact center professional profiles.

ACP Agent

Target audience

  • Contact center agents

Skills

  • Best practices in customer interactions;
  • Advanced skills on Agent Desktop.

Benefits

  • Taken online – easy and fast
  • Better skilled agents
  • Higher agent productivity
  • Improved agent motivation
  • Better campaign results, e.g. more sales
  • Improved customer experience
  • Certification increases business value and reputation
     

ACP Team Leader

Target audience

  • Contact center team leaders and supervisors

Skills

  • Best industry practices in team management
  • Advanced skills in managing and monitoring agent and campaign activities with Altitude solutions

Benefits

  • Better team management skills, including agent motivation, training and control;
  • Advanced knowledge and skills in the use of Altitude Management Portal
  • Ability to configure campaigns to optimize productivity, performance and results
     

ACP Contact Center Manager

Target audience

  • Contact center supervisors and administrators

Skills

  • Best industry practices for contact center management
  • Advanced skills in operating Altitude solutions
  • Agent and campaign management
  • Contact center performance and reporting

Benefits

  • Better Contact Center management overview
  • Fast campaign adjustments
  • Less IT dependency
  • Better campaign and agent management
  • Improved company results
     

ACP System Administrator

Target audience

  • Technical operations, IT and professional services

Skills

  • Best industry practices for contact center management
  • Advanced skills to install, maintain, operate and administrate Altitude solutions
  • Set up, configure and support day-to-day operations

Benefits

  • Improved ability to profit and deliver more with Altitude solutions
  • Quick improvements to the solution
  • Easier and faster to adjust operations to market trends and needs
  • Certification increases business value and reputation
     

ACP Solutions Developer

Target audience

  • Application support / development or professional services

Skills

  • Best industry practices for contact center management
  • Altitude Scripting Studio advanced skills
  • Develop complex agent, IVR and routing scripts
  • Integrate 3rd party applications

Benefits

  • Improved ability to profit and deliver more with Altitude solutions
  • Faster (in-house)  development and deployment
  • Complex scripting done in-house
  • Better understanding of the solution´s capabilities allows for optimization
  • Certification increases business value and reputation
     

ACP Pre-Sales

Target audience

  • Pre-sales

Skills

  • Best industry practices for contact center management
  • Advanced skills to present and sell Altitude solutions
  • Advanced skills to design high-level architecture and solutions

Benefits

  • Highly skilled pre-sales convert more prospects
  • Help improve customer business and increase customer satisfaction
  • Help implement solutions at customer site
  • Better overall company performance
  • Certification increases business value and reputation
     

ACP Technical Support

Target audience

  • Technical operations, IT or help desk
  • 1st and 2nd line of support to ongoing installations of Altitude solutions

Skills

  • Best industry practices for contact center management
  • Advanced skills to provide high quality technical support to customers
  • Deep knowledge of Altitude solutions

Benefits

  • Improved customer satisfaction, retention and loyalty
  • Better technical support performance and results
  • Quick customer problem resolution
  • Better customer and company results
  • Certification increases business value and reputation
     

Altitude University offers a variety of training courses, which are delivered at Altitude Software facilities, in virtual classrooms, or as e-learning through the Altitude University Knowledge Hub.

On-demand courses can also be provided at the customer’s facilities.


Virtual Classrooms: Training anywhere!

Access to a real classroom environment from any location with internet access. Communicate easily and in real time with the trainer and other trainees.

Achieve the same results of an onsite training, reducing travel costs and time.

Our training approach, the delivery options, and the extensive course offerings ensure that our training meets the needs of all professionals.

Training Sessions currently open for booking

Check our Course Calendar to find out more about upcoming Altitude University Training dates.


Check the most convenient date for you and enroll at the Altitude University Knowledge Hub.

Share: