Implementation of Altitude SolutionsAltitude offers several implementation models to best fit your needs, be it on-premise, in the cloud or hybrid.
Whether you need a small contact center with a few customer service agents or a big multisite center, multimedia capabilities or a big number of proactive operations, Altitude has the right implementation and deployment options. We will help you accelerate the time-to-market and time-to-revenue of your contact center solutions while meeting your IT requirements with quick and easy implementation, different integration solutions, and no-risk deployment.
Regardless of the deployment option whether it is 100% cloud or classical on-premise, the implementation of Altitude contact center solutions will be facilitated by its modular, standard-based and open architecture.
Dealing with modern customers is not easy. To meet their high expectations, management needs a whole set of strategic business applications to work together and to be fully integrated in an omnichannel approach. Altitude supports this by offering different implementation options and standard connectors to leading solutions and applications, such as CRM and ERP solutions, workforce management, recording and quality management, text-to-speech, and many others.
Open and standard-based APIs allow you to extend the control and functionality of Altitude uCI, our unified communications suite. It allows you to create custom integration solutions and follow a simple implementation process.