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Implementation

CRM Integration for Altitude Contact Center Solutions

Integrate the contact center experience in the whole customer journey.

Successful management of customer experiences requires a tight integration of a set of strategic applications. The integration of unified communications software together with other business applications such as customer relationship management (CRM), enterprise resource planning (ERP), workforce optimization (WFO), voice automation (speech recognition and text-to-speech), vertical or custom business applications, databases and several other third-party software solutions, is a mandatory assets for a consistent customer journey.

  • Standard ERP and CRM integration

    Altitude´s standard ERP and CRM integration options, with CRM and ERP applications are of benefit for organizations in order to:

    • enhance customer experience across all channels, inside and outside the contact center
    • leverage investments in existing CRM and ERP applications
    • meet IT requirements with fast and safe deployments
    • optimize the cost of ownership of existing and new solutions.
    Our out-of-the box connectors to CRM and ERP applications are certified by many of the leading application providers and will provide you with powerful end-to-end solutions for customer care.

  • Other CRM integration and integration with custom business applications

    Altitude Integration Server allows the integration of different vertical CRM business applications. It supports the integration of custom business applications, regardless of  the software architecture (web-based with Java APIs, Windows with Microsoft .NET APIs, etc.).

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